Summary
Overview
Work History
Education
Skills
BACE certificate
Languages
Timeline
Generic
Sophia Alberino

Sophia Alberino

Orlando,FL

Summary

Proven leader and exceptional communicator, adept at enhancing customer satisfaction and team efficiency at Spoletoitalian. Leveraged strong leadership abilities and food safety compliance to boost restaurant revenue and operational efficiency. Skilled in staff training, special event coordination, and maintaining high-quality service standards, ensuring a professional dining experience and repeat business.

Overview

2
2
years of professional experience

Work History

Lead Food Server

Spoletoitalian
11.2023 - Current
  • Improved teamwork among serving staff through regular training sessions on communication skills and workplace etiquette.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
  • Organized special events such as private parties or themed dinners by coordinating with other departments like catering or marketing teams for seamless execution.
  • Maintained up-to-date knowledge of menu items, allergens, and dietary restrictions to accommodate diverse customer needs.
  • Assisted management with employee performance evaluations and provided constructive feedback for improvement opportunities.
  • Assisted in developing and implementing promotional strategies that increased overall restaurant revenue.
  • Resolved customer complaints professionally and efficiently, ensuring repeat business and positive reviews.
  • Increased operational efficiency by assisting in menu planning, inventory management, and staff scheduling.
  • Ensured strict adherence to food safety guidelines by regularly monitoring temperature logs and sanitization procedures within the dining area.
  • Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.

Busser

Marketplace At Avalon
12.2022 - 04.2024
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Resonated due to having alot of work hours during school.

Food Service Worker

Sip And Roll
05.2023 - 11.2023
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Resonated from this job due to higher pay opportunity.

Counter Server

Avalon Tavern Gastrub & Cocktail Bar (Shut Down)
07.2022 - 12.2022
  • Took and processed over customer orders.
  • Processed cash, debit and credit card payments.
  • Monitored supply levels and communicated restocking needs to management in a timely manner.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Actively participated in team meetings, contributing ideas for improving overall guest experiences.
  • Strengthened brand loyalty through exceptional service that resulted in repeat business from satisfied customers.
  • Resonated due to unprofessional work environment.

Education

Core College Classes

Valencia College
Orlando, FL

High School Diploma -

Timber Creek High School
Orlando, FL
05.2024

Medical Assisting

Orange Technical College
Orlando, FL
05.2024

Skills

  • Strong leadership abilities
  • Reliability and punctuality
  • Exceptional customer service
  • Team Building and Motivation
  • Professional Appearance
  • Food Safety Compliance
  • Staff Training and Development
  • Special Event Coordination
  • Order Accuracy Assurance
  • Food Preparation
  • Safe Food Handling
  • Quality Control
  • Customer Service
  • Team Player

BACE certificate

I earned my Biotechnician Assistant Certification through my medical courses in school. It was an exam from the University of Florida(UF). I am able to capable of completing lab duties as an assistant.

Languages

Spanish
Native or Bilingual

Timeline

Lead Food Server

Spoletoitalian
11.2023 - Current

Food Service Worker

Sip And Roll
05.2023 - 11.2023

Busser

Marketplace At Avalon
12.2022 - 04.2024

Counter Server

Avalon Tavern Gastrub & Cocktail Bar (Shut Down)
07.2022 - 12.2022

Core College Classes

Valencia College

High School Diploma -

Timber Creek High School

Medical Assisting

Orange Technical College

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Sophia Alberino