Christy Flores
Haltom City
Summary
Results-oriented Senior Account Analyst with a proven track record in analyzing customer accounts and recommending actionable strategies. Skilled in multitasking and conducting training sessions, committed to improving operational efficiency and client satisfaction.
Overview
20
20
years of professional experience
Work History
Senior Account Analyst
Ford Motor Credit Company
Irving, TX
10.2016 - 03.2026
- Analyzed customer accounts to identify trends and recommend actionable strategies for improvement.
- Spearheaded customer service initiatives to enhance client satisfaction.
- Conducted comprehensive training sessions to equip new hires with essential job knowledge and company policies.
- Provided support to dealers in managing payoff inquiries and ensuring timely resolution.
- Guided customers through troubleshooting processes for online account access and functionality.
- Managed escalated calls to ensure prompt resolution of customer concerns and enhance satisfaction.
- Worked with workflow, Webex, Pinnacle
Collections Agent
Exeter Finance
Irving, TX
05.2013 - 09.2016
- Facilitated communication with clients to resolve outstanding debts and improve collection rates.
- Assessed account status and developed effective payment plans for delinquent accounts.
- Utilized collection software to track payments, disputes, and follow-up actions efficiently.
- Collaborated with team members to streamline collections processes, enhancing operational efficiency.
- Analyzed and updated skip accounts to maintain accurate records and facilitate collections.
- Oversaw management of account profiles to ensure accuracy and completeness.
Assistant Manager
QuikTrip
Euless, TX
03.2006 - 11.2012
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiencies.
- Implemented inventory management systems, enhancing stock accuracy and reducing waste.
- Led initiatives to improve store layout, enhancing customer experience and product accessibility.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
St Augustine High School
Fort Worth, TXSkills
- Forecasting accuracy
- Cash flow management
- Auditing procedures
- Data interpretation
- Problem-solving abilities
- Multitasking
- Excellent customer service skills
- Excellent phone manners and communication
- Creative problem solver and quick thinker
- Fast Learner
Timeline
Senior Account Analyst
Ford Motor Credit Company
10.2016 - 03.2026
Collections Agent
Exeter Finance
05.2013 - 09.2016
Assistant Manager
QuikTrip
03.2006 - 11.2012
High School Diploma -
St Augustine High School