Christy Fowler
Gastonia,NC
Summary
Dynamic supervisor with expertise in staff management and customer service. Proven ability to enhance employee performance and resolve conflicts, ensuring optimal operational efficiency and high patient satisfaction.
Overview
15
15
years of professional experience
Work History
Supervisor Clerical Ambulatory
Advocate Health Care
Charlotte, NC
09.2021 - Current
- Managed scheduling and staffing to maintain optimal coverage levels.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Access/Outreach
Advocate Health
Charlotte, NC
12.2017 - 09.2021
- Arranged sleep study appointments across various facilities to facilitate patient care. for multiple facilities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated with team members to relay scheduling updates and changes.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Patient Service Representative
FirstHealth
Pinehurst, North Carolina
03.2012 - 06.2017
- Assisted patients with insurance verification and benefit explanation processes.
- Managed patient scheduling and appointment coordination for multiple healthcare providers.
- Maintained accurate patient records and updated information in electronic health systems.
- Collaborated with medical staff to ensure smooth patient flow in the clinic.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT08-2026
Skills
- Epic software
- Scheduling coordination
- Workflow management
- Performance management
- Employee training
- Conflict resolution
- Team collaboration
- Attention to detail
- Expectation setting
Timeline
Supervisor Clerical Ambulatory
Advocate Health Care
09.2021 - Current
Access/Outreach
Advocate Health
12.2017 - 09.2021
Patient Service Representative
FirstHealth
03.2012 - 06.2017
Bachelor of Science - Business Management
Western Governors University