Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christy Gesswein

Asheville,NC

Summary

Skilled Housekeeping Supervisor with a proven track record at YMCA Blue Ridge Assembly, enhancing cleanliness and customer satisfaction through meticulous standards and team leadership. Excelled in bathroom cleaning and fostering teamwork, significantly improving service quality. Expert in deploying effective cleaning techniques and resolving guest issues, ensuring a pristine and welcoming environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Housekeeper

Clean Enviorments
Hendersonville, NC
01.2021 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Dusting and cleaning windows.
  • Emptying trash and putting new bags in.

Housekeeping Supervisor

YMCA Blue Ridge Assembly
Black Mountain, NC
09.2017 - 01.2020
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Printer Technician

Duplicating Plant
Raleigh, NC
01.2001 - 08.2017
  • Improved customer satisfaction by providing prompt and effective on-site support for various printing challenges.
  • Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
  • Assisted customers in selecting appropriate printing solutions based on their specific needs and requirements.
  • Ensured smooth workflow among team members by coordinating job assignments according to skill level, availability, and task urgency.
  • Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
  • Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.

Education

GED -

Wake Technical Community College
Raleigh, NC

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Vacuuming
  • Cleaning bathrooms
  • Cleaning techniques

Certification

  • Thinking for a Change
  • Career Readiness
  • Effective Communication
  • Beginning Keyboard
  • Bridges To Life
  • Houses of Healing
  • Napoleon Hill

Timeline

Housekeeper

Clean Enviorments
01.2021 - Current

Housekeeping Supervisor

YMCA Blue Ridge Assembly
09.2017 - 01.2020

Printer Technician

Duplicating Plant
01.2001 - 08.2017

GED -

Wake Technical Community College
Christy Gesswein