CHRISTY GRAHAM
North Little Rock,AR
Summary
Dedicated, focused employee. Excels at prioritizing, completing multiple tasks simultaneously, and following through with goals. Organized, professional, personable and versatile. Resourceful and accomplished with extensive office operations and customer service experience. Strong written and verbal communication skills.
Overview
18
18
years of professional experience
Work History
Surgery Scheduling Coordinator
Baptist Health
12.2021 - 11.2023
- Responsible for scheduling all inpatient/outpatient surgeries, procedures, tests, and studies ordered by physicians
- Utilized clinical knowledge to schedule appropriate procedures/surgeries per physician's orders
- Responsible for scheduling of anesthesia services for facility
- Provides support and communicates necessary information to physicians' offices and physicians regarding scheduling times or changes
- Knowledge of CPT (procedure codes) HC PT (procedure codes) and ICD (diagnostic codes) coding required for scheduling
- Responsible for accurate collection and input of data as it relates to patient demographic, clinical, and insurance information is collected to ensure proper reimbursement is achieved
- Responsible for ensuring that all patients are scheduled promptly and accurately
- Responsible for training new employees
- Demonstrated knowledge of HIPAA by appropriately handling patient information
- Managed over 20 calls per day for 60+ physicians.
Patient Representative
UAMS
07.2019 - 01.2021
- Worked under general supervision counseling patients on their financial needs
- Identified and referred patients/responsible parties to appropriate departments
- Scheduled 20+ patients for appointments presurgical testing for 8 different physicians
- Processed high risk pre-certifications and referrals
- Developed and implemented denial avoidance plans
- Prepared daily deposit
- Completed appropriate paperwork to submit daily deposit
- Demonstrated competency in job elements of all levels of Access Coordinator I, II, III positions
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Provided excellent customer service to patients and medical staff.
Access Coordinator II & III
UAMS
04.2017 - 07.2019
- Greeted and assisted patients
- Answered phones, emails, and faxes
- Coordinated and scheduled appointment
- Coordinated patient/physician referrals with appointments as needed
- Worked under supervision to function as patient resource for all scheduling and billing questions
- Coordinated all hand and physical therapy appointments for 8 therapists in Orthopedic clinic
- Facilitate comprehensive patient data collections, timely and accurate billing, and prompt collections of payment for services rendered
- Demonstrated knowledge of HIPPA by appropriately handling patient information
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Providing excellent customer service by promptly answering patient inquiries.
Assistant Manager
Kirkland's
01.2015 - 08.2017
- Assisted in recruiting and training
- Filled out opening and closing paperwork appropriately
- Executed promotional and merchandising plans
- Made sure the storeroom floor ran smoothly and was well maintained
- Monitored customer service
- Dealt with customer enquiries and complaints
- Assisted customers as needed
- Set employee weekly schedule
- Managed weekly truck deliveries
- Increased sales by 10%.
Credentials Specialist
Baptist Health -Little Rock
05.2013 - 07.2013
- Facilitated working relationships with physicians and 3 hospitals during their credentialing/ recredentialing processes
- Organized files, developed spreadsheets, faxed and scanned documents
- Received internal and external communications
- Created and maintained reports using Excel
- Updated physicians and allied health professionals' information in ECHO
- Communicated with physicians and AHP to obtain missing and out of date documents
- Prepared appointment and reappointment applications for physicians and
- Verified Licenses, education, and work history on physicians and allied health professionals
- Collaborated with team members on projects and events
- Demonstrated knowledge of HIPPA by appropriately handling patient information
- Collected, arranged, and input information into database system.
Emergency Depart. Information Associate
Baptist Health
07.2005 - 05.2013
- Welcomed approximately 100+ patients/visitors per shift and verified accuracy of patient information upon check-in
- Managed front desk
- Responded to requests for information
- Maintained up-to-date departmental organizational charts
- Managed nightly office operations
- Ordered test for 5+ physicians per 12-hour shifts
- Managed incoming and outgoing calls
- Maintained updated knowledge of treatment protocols, response requirements and quality assurance procedures
- Ensured compliance with HIPPA and JACHO standards when handling patient information
- Observed strict confidentiality and safeguarded all patient-related information.
Education
Bachelor of Arts -
Centenary College of Louisiana
Shreveport, LA05.1992
Skills
- Professionalism
- Organizational Skills
- Multitasking Abilities
- Effective Communication
- Task Prioritization
- Customer Service
- Attention to Detail
- Obtaining Authorizations
- Verifying Insurance
- Referral Verification
- Organization and Time Management
- Calendar Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Surgery Scheduling Coordinator
Baptist Health
12.2021 - 11.2023
Patient Representative
UAMS
07.2019 - 01.2021
Access Coordinator II & III
UAMS
04.2017 - 07.2019
Assistant Manager
Kirkland's
01.2015 - 08.2017
Credentials Specialist
Baptist Health -Little Rock
05.2013 - 07.2013
Emergency Depart. Information Associate
Baptist Health
07.2005 - 05.2013
Bachelor of Arts -
Centenary College of Louisiana
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