Christy Holton
Northern Arizona University
Flagstaff,AZ
1
Certification
12
years of professional experience
Results-oriented Academic Coordinator with over 19 years of experience in program management and student engagement across educational institutions. Expertise in curriculum development, event planning, and data analysis supports effective team collaboration and successful outcomes. Proven ability to lead departments, mentor teams, and foster inclusive environments, adapting to evolving challenges while driving impactful results.
Work History
Academic Program Coordinator
7 Months- Guided applicants and students through the Preparing Indigenous Teachers for Arizona Schools (PITAS) program. Verified and facilitated students’ eligibility, admission, enrollment, and ongoing status in the program using PeopleSoft-LOUIE and Financials. Coordinated textbook orders, supplies, and travel logistics for students and staff. Handling student records with appropriate confidentiality. Working with faculty and students to ensure continuity of curriculum and progress through the program.
- Managed student inquiries, advising referrals, and program documentation with accuracy and responsiveness.
- Monitored enrollment data, deadlines, and curriculum updates to support compliant program operations.
Administrative-Patient Services Assistant
11 Months- Assisted Campus Health Services patients in person and via phone and email with all aspects of establishing and continuing care, including forms, check-in and out, scheduling, and payment.
- Coordinated patient check-in, scheduling, and appointment flow for efficient front-desk operations.
- Verified insurance, demographic, and contact information to maintain accurate patient records.
- Managed telephone inquiries, routed messages, and supported timely communication between patients and clinical staff.
Substitute Teacher/Classroom Support Specialist
2 Months- Trained teachers and teaching assistants to meet classroom requirements and educational goals. Coordinated with Center Directors and regional specialists to ensure compliance with federal regulations and classroom practices. Coached teachers on innovative classroom management strategies.
- Implemented classroom lesson plans aligned with Head Start developmental goals.
- Supervised children during activities, transitions, and outdoor play.
- Reinforced positive behavior using age-appropriate guidance and redirection.
Assisting family
1 Year 5 Months- Coordinated estate management and logistical arrangements following sudden death in April 2023, ensuring family needs were addressed during a challenging time.
- Supported family member during their long recovery from surgery. Managed finances, documents, and household tasks while planning events, advocating for medical needs, scheduling appointments, arranging transport, and offering tech support.
- Worked remotely to manage daily tasks and responsibilities.
- Self-motivated, with a strong sense of personal responsibility.
Administrative Assistant
3 Months- Administrative assistant to the department head and 4 additional professors. Coordinated scheduling, ordering, event planning, email communication with students, and travel planning to ensure smooth departmental operations. Worked with PeopleSoft-LOUIE, Coursedog, Excel. Supported students and potential students with disabilities, fostering an inclusive environment and addressing their unique needs. Facilitated mentorship pairings for students, encouraging academic success and helping them navigate challenges.
- Coordinated calendars, meetings, and travel arrangements for institute leadership and project teams.
- Managed correspondence, phone inquiries, and email communication with staff, partners, and external stakeholders.
Library Associate Youth Services
8 Months- Developed and led programs for children, preteens, teens, and families, fostering community engagement. Created promotional materials for programs and events, enhancing visibility and participation. Guided children, teens, and families in locating materials and signing up for events, strengthening community relationships. Managed daily operations during shifts.
- Directed circulation desk operations, assisting patrons with checkouts, renewals, returns, and account questions.
- Resolved reference inquiries by locating materials, navigating databases, and guiding patrons to community resources.
- Trained new staff on circulation procedures, patron service standards, and library policies.
Website and Social Media Manager (remote)
1 Year 7 Months- Developed and maintained café website with menu and online ordering features. Enhanced social media presence across multiple platforms, contributing to sales growth that enabled café to survive Covid quarantine and retain staff.
- Directed community engagement across comments, messages, and reviews to strengthen customer relationships.
- Analyzed campaign performance and adjusted posting strategy to improve reach, clicks, and audience retention.
Administrative Assistant
3 Months- Administrative Assistant for multiple departments, including Art, Anthropology, Women and Gender Studies, and Indigenous Studies. Managed email, scheduling, student meetings, travel plans, and budgeting for multiple professors, ensuring smooth operational flow. Assisted with recruiting, hiring matrix, and setting up interviews for incoming professors. Facilitated communication between students, professors, and campus departments via phone, email, and in-person interactions to enhance collaboration.
- Coordinated daily administrative operations, maintaining schedules, correspondence, and office workflow.
Branch Supervisor
1 Year- Supervisor of a neighborhood branch library with a diverse customer base, managing 10+ employees and over 70 volunteers. Oversaw the scheduling, training, management, and hiring of employees. Oversaw building maintenance and care to provide a safe and welcoming environment for patrons. Managed project for award-winning neighborhood event, Chalk Art Festival, enhancing community engagement. Trained in Conflict Resolution.
- Supervised daily branch operations, ensuring consistent patron service and policy compliance.
- Coordinated circulation desk workflows, resolving patron inquiries and escalated service issues.
- Trained and mentored staff on reference services, circulation procedures, and customer care standards.
Senior Children’s Library Associate
11 Months- Planned and presented engaging programs for children 0-12 years, including Study Buddies after-school tutoring program, fostering literacy and learning. Trained, mentored, and managed over 100 teen volunteers for summer reading program, enhancing volunteer engagement and program success. Signup Genius volunteer app was used to schedule, track hours, and manage volunteers. Training strongly supported by PowerPoint presentation and handouts. Assisted diverse customer base in locating items, signing up for programs, and promoting literacy development through tailored support. Created and maintained LibGuides website, providing an organized platform for information access.. Sat on the Special Needs Services Board, determining how allocated funds would be spent to best serve our patrons with special needs. Staffed the Educational Resource Center, providing excellent customer services and support. Taught classes on database resources for staff and patrons. Managed daily operations during scheduled shifts.
- Delivered patron assistance with circulation, holds, and account inquiries using integrated library system.
- Resolved reference and directional questions, connecting community members with appropriate library resources.
- Maintained accurate shelving, shelf-reading, and collection organization to support discoverability and access.
Manager
5 Months- Managed inventory, displays, author events, and employee schedules while overseeing receiving and ordering. Assisted new owners in increasing sales by training staff and enhancing store displays, contributing to a sales increase of more than 300% within 3 months. Sales increased by more than 300% within 3 months. Coordinated author and artist events to engage customers and promote store offerings.
- Led daily bookstore operations, ensuring smooth opening, closing, and floor readiness.
- Managed inventory ordering, stock replenishment, and title organization across sales floor.
Adult Services Library Associate
10 Months- Staffed reference and telephone desks at downtown library branch, providing assistance to patrons with research and technical support. Assisted patrons in all types of research, technical support, and finding local resources. Maintained the local resource guide to ensure accuracy. Assisted patrons with resume building, job searches, housing applications, and legal aid resources, enhancing their access to essential services.
- Assisted patrons with reference questions, circulation services, and account updates.
- Processed holds, returns, renewals, and interlibrary loan requests accurately.
- Shelved, shifted, and maintained collection order using Dewey Decimal classification.
Bookstore & Publications Manager
1 Year 9 Months- Managed bookstore operations, including ordering, receiving, inventory, employee and volunteer scheduling, and author events. Developed strong relationships with local and indigenous artists and authors. Project manager for all museum publications, including the museum’s Plateau magazine. Worked with a wide range of scientists and specialists to ensure accurate and educational content. Sat on the Exhibits and Education committees. Worked closely with the museum’s marketing and visitor services teams. Created promotional materials including shirts, hats, posters, and postcards to enhance museum visibility. Provided comprehensive support during festivals and events, including shuttle transportation, food and beverage service, and event set-up and tear-down.
- Directed publication workflow from manuscript development through print production and distribution.
- Coordinated editorial schedules, prioritizing deadlines across exhibitions, research, and donor communications.
- Edited manuscripts for clarity, accuracy, and alignment with museum style standards.
Education
Bachelor of Applied Science - Early Childhood Education
Associate of Applied Science - Early Childhood Education
Summa Cum Laude
Skills
Program Coordination
Curriculum Development
Program Implementation
Operational Oversight
Student Advocacy
Data Analysis
Technical Proficiency
Remote Work Adaptability
Exceptional Customer Service Leadership
Expert Coaching and Mentorship
Organizational Expertise
Time and Priority Management
Advanced Communication Skills
Accomplishments
- 1. Transformative Leadership and Community Impact: Successfully led a neighborhood branch library, managing a diverse team of 10+ employees and 70 volunteers. Designed award-winning programs that strengthened community connections and enhanced the library’s visibility. Mentored staff to foster growth and improve performance, building a reputation for excellence through innovation, collaboration, and inspirational leadership.
- 2. Strategic Innovation in Educational Support: Played a key role on the Special Needs Services Board, directing funds to provide accessible resources and support for patrons with disabilities. Additionally, spearheaded training programs for staff and volunteers in the education sector, enabling organizations to better serve a diverse customer base while consistently improving satisfaction and service efficiency.
Certification
- Arizona Level One Fingerprint Clearance Card-expires 09/09/2030
Timeline
Academic Program Coordinator
Northern Arizona University
03.2026 - CurrentRead More
Administrative-Patient Services Assistant
Northern Arizona University
04.2025 - 03.2026Read More
Substitute Teacher/Classroom Support Specialist
NACOG Head Start
10.2024 - 12.2024Read More
Assisting family
Family Members
04.2023 - 09.2024Read More
Administrative Assistant
Northern Arizona University Institute for Human Development
01.2023 - 04.2023Read More
Library Associate Youth Services
Flagstaff City/Coconino County Public Library
05.2022 - 01.2023Read More
Website and Social Media Manager (remote)
Coffee Spot Cafe
05.2020 - 12.2021Read More
Administrative Assistant
Fort Lewis College
10.2019 - 01.2020Read More
Branch Supervisor
Pikes Peak Library District-Cheyenne Mountain Library
10.2018 - 10.2019Read More
Senior Children’s Library Associate
Pikes Peak Library District-East Library
11.2017 - 10.2018Read More
Manager
Bright Side Bookshop
05.2017 - 10.2017Read More
Adult Services Library Associate
Pikes Peak Library District-Penrose Library
07.2016 - 05.2017Read More
Bookstore & Publications Manager
Museum of Northern Arizona
07.2014 - 04.2016Read More
Coconino Community College
Associate of Applied Science from Early Childhood Education
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Northern Arizona University
Bachelor of Applied Science from Early Childhood Education
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