Christy Howard
Erwin,TN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Advanced Call Center through expert management of high call volumes and complex issues. Skilled in customer service excellence and efficient software navigation, consistently achieving top accuracy levels in transactions. Cultivates team cohesion and maintains rigorous quality standards, embodying reliability and a strong work ethic.
Friendly and reliable medical biller offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
37
37
years of professional experience
Work History
Cashier
Lighthouse Wine & Liquor
12.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
MEDICAL BILLER
Medical Reimbursement Management
01.2006 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Call Center Representative
Advanced Call Center
07.2000 - 09.2005
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Manufacturing Operator
Texas Instruments/Siemens
09.1989 - 03.2000
- Operated machining equipment safely with team of operators.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Inspected products and machines to maintain quality and efficiency.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized work to meet demanding production goals.
- Complied with company and OSHA safety rules and regulations.
Wait Staff Member
Pizza Hut
05.1987 - 08.1989
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Education
High School Diploma -
Unicoi County High School
Erwin, TN05.1989
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Reliability and punctuality
Timeline
Cashier
Lighthouse Wine & Liquor
12.2022 - Current
MEDICAL BILLER
Medical Reimbursement Management
01.2006 - Current
Call Center Representative
Advanced Call Center
07.2000 - 09.2005
Manufacturing Operator
Texas Instruments/Siemens
09.1989 - 03.2000
Wait Staff Member
Pizza Hut
05.1987 - 08.1989
High School Diploma -
Unicoi County High School
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