Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Martin

Plattsburgh,NY

Summary

Focused worker known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Dame's Discount Liquor & Wine
03.2024 - Current
  • Assisted in managing daily store operations and ensuring compliance with company policies.
  • Trained and supported staff in customer service best practices and product knowledge.
  • Executed inventory management processes, including stock ordering and replenishment.
  • Coordinated promotional displays to enhance product visibility and increase sales.
  • Monitored sales trends to identify opportunities for improvement in product offerings.
  • Collaborated with team members to maintain a clean, organized, and welcoming store environment.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Delivery Courier

Federal Express
02.2022 - 03.2024
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Operated delivery vehicle in compliance with safety protocols and traffic regulations.
  • Managed route planning using GPS technology to optimize delivery times.
  • Assisted in training new couriers on best practices and company policies.
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.

Bartender

Hobie's Sports Den
09.2020 - 09.2023
  • Crafted innovative cocktail recipes to enhance customer experience and engagement.
  • Trained and mentored new bartenders on beverage preparation and customer service standards.
  • Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
  • Developed effective drink specials that increased bar sales during peak hours.
  • Streamlined workflow processes to improve service speed and efficiency during busy shifts.
  • Maintained cleanliness and organization of the bar area, adhering to health regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Front of House Manager

Pasquale's Restaurant & Sports Bar
06.2014 - 09.2020
  • Supervised front-of-house operations, ensuring optimal guest experience and service quality.
  • Managed staff scheduling and training, enhancing team efficiency and service delivery.
  • Implemented customer feedback systems to identify areas for service improvement.
  • Developed standard operating procedures to streamline workflows and maintain consistency.
  • Resolved customer complaints swiftly, fostering positive relationships and loyalty.
  • Developed and maintained extensive knowledge of beer and alcohol.

Education

General Education

Plattsburgh Senior High School
Plattsburgh, NY
06-2006

Skills

  • Problem-solving
  • Retail operations
  • Inventory control
  • Time management
  • Customer service and engagement
  • Attention to detail
  • Upselling and cross selling

Timeline

Assistant Store Manager

Dame's Discount Liquor & Wine
03.2024 - Current

Delivery Courier

Federal Express
02.2022 - 03.2024

Bartender

Hobie's Sports Den
09.2020 - 09.2023

Front of House Manager

Pasquale's Restaurant & Sports Bar
06.2014 - 09.2020

General Education

Plattsburgh Senior High School

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