Christy Lynn Hyde
Claremore,OK
Summary
Demonstrated success in managing ticket purchases, reviewing paperwork and checking in guests. Well-versed in applicable regulations, fees, and practices. Bringing many years of experience in the field.
Motivated customer service and sales professional with experience as Ticket Agent in various settings. Proficient in administrative functions and system operations. Strong team player and communicator recognized for going above and beyond established service expectations at every opportunity.
Enthusiastic Ticket Agent adept at promoting long-term loyalty by establishing positive relationships with customers.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
Work History
Airline Ticket Agent
Allegiant Airlines
Tulsa, OK
07.2017 - 05.2019
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Sold airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Updated computer systems with new reservation information as needed.
- Ensured compliance with airline regulations and procedures related to ticketing, check-in, boarding, and disembarkation of passengers.
- Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Issued refunds or credits when appropriate due to flight cancellations or delays.
- Answered incoming calls from customers seeking help booking tickets or making changes to existing reservations.
- Monitored flight departures and arrivals times and updated customers accordingly.
- Maintained up-to-date knowledge of airline policies regarding fares, schedules, special offers, and other services offered by the airline.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Processed payments for tickets and checked passengers in for their flights.
- Provided customers with accurate directions to the airport terminal.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Researched alternate routes for passengers if their original itinerary was cancelled or delayed.
- Printed itineraries and tickets for passengers each day.
- Assisted with customer inquiries regarding flight information, baggage policies, and seating arrangements.
- Verified passenger identification documents prior to boarding flights.
- Coordinated with airlines to ensure that all passengers were properly boarded on flights.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Forklift Operator
Macy’s Distribution Center
Owasso, OK
02.2018 - 01.2019
- Maneuvered forklift safely in congested and confined areas.
- Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
- Packed items into appropriate containers for shipment.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Operated all loaders, forklifts and equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
Mom
Stay At Home Raise Children
Claremore, OK
03.2004 - 04.2016
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Led and coordinated [Type] educational activities to develop students' physical, emotional and social growth.
Education
Diploma -
East Central High School
Tulsa, OK05.1983
Skills
- Microsoft software,Word, excel
- Multi task
- Scheduling
- Complaint resolution
- Customer-focused
- Telephone reservations
- Organization and Time management
- Conflict
- Excellent Customer Service
- Ticketing systems
- Customer service
- Reservation management
- Active listening
- Conflict resolution
- Ticketing procedures
- Travel documentation
- Baggage handling
- Reservation systems
- Airport security
Timeline
Forklift Operator
Macy’s Distribution Center
02.2018 - 01.2019
Airline Ticket Agent
Allegiant Airlines
07.2017 - 05.2019
Mom
Stay At Home Raise Children
03.2004 - 04.2016
Diploma -
East Central High School