Summary
Overview
Work History
Education
Skills
Languages
Timeline
Christy Jones

Christy Jones

Fort Stewart,GA

Summary

Passionate about promoting customer satisfaction by delivering quality service & unparalleled support. Dedicated Customer Service professional with knowledge of service delivery & proven multitasking abilities. Hardworking & passionate job seeker with strong organizational skills eager to secure entry-level customer service rep position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Military Spouse

Self
04.2021 - Current
  • Maintain a household while on Active Duty Assignment.
  • Maintain entire family's schedule & organized events daily.
  • Assisted with daily living activities, running errands and household chores.
  • Serving my Spouse while he works overseas & away from home.

Customer Service Coordinator

Sitel Call Center
08.2020 - 04.2022
  • Used my role as a customer service coordinator to identify customer turnover
  • Developed a digital survey to collect data from exiting customers
  • Worked with team to lead a new customer service initiative

Customer Service Representative

Walmart Call Center
01.2019 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Claims Associate

Walmart
06.2013 - 11.2014
  • Claims processing
  • MS Office
  • Communication Skills
  • Troubleshoot
  • AUDITING CLAIMS BOXES TO ENSURE THE CONTENTS IN THE BOX MATCHES THE DOCUMENTATION; TRACKING CLAIMS TO ENSURE PROPER
  • Accuracy and Liability

Education

Certification - CPT

Martinsburg College, Martinsburg, WV
10.2017

Certified Billing & Coding Specialist

Skills

  • Microsoft PowerPoint
  • Microsoft Word
  • Active Listening
  • Business Development Understanding
  • Customer Relations
  • Account Management
  • Credit Card Payment Processing
  • Sales Expertise
  • Computer Proficiency
  • Microsoft Outlook

Languages

Spanish
Full Professional

Timeline

Military Spouse - Self
04.2021 - Current
Customer Service Coordinator - Sitel Call Center
08.2020 - 04.2022
Customer Service Representative - Walmart Call Center
01.2019 - 05.2020
Claims Associate - Walmart
06.2013 - 11.2014
Martinsburg College - Certification , CPT

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Christy Jones