Salesforce or Veeva
ESTER NADEAK
Customer Service Or Technical Support
Wilkes-Barre,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Language
Work History
Military Spouse
Army
Wilkes Barre, United States
02.2022 - Current
INVENTORY SUPERVISOR
ESIX LLC
WILKES BARRE, PENNSYLVANIA
04.2013 - 06.2014
- Monitored completeness, accuracy and compliance during inventory transactions.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
SALES ASSOCIATE
VICTORIA’S SECRET, WILKES
Wilkes-Barre, PA
10.2015 - 12.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
CALL CENTER REPRESENTATIVE
LORD AND TAYLOR
Wilkes Barre, United States
12.2015 - 07.2017
- Fulfilled customers' special requests for merchandise and delivery times.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Answered product and service questions, suggesting other offerings to attract potential customers.
CALL CENTER REPRESENTATIVE
JP BODEN
PITTSTON, PENNSYLVANIA
07.2017 - 08.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
IT Technical Support Specialist
C3i Solutions, An HCL Technologies
Pittston, PA
05.2019 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Currently working for pharmaceutical company
Server Assistant
Bank+Vine
Wilkes-Barre, PA
08.2020 - 04.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Work as part time
Education
High School Diploma -
Elmer L Meyers High School
Wilkes Barre, PA 08.2010 - 06.2013
Associate of Arts - Audio Visual Communication
Luzerne County Community College
Nanticoke, PA 09.2014 - 05.2017
Skills
Bilingualundefined
Additional Information
- Determined , Willing to work in challenging dynamic
Software
CRM
OKTA
Concur
Microsoft Office
Mathematics
Android
Apple (iOS)
Live Chat / Email
Service Now
Windows System
Citrix
Zendesk
Five9
ServiceNow
AnyConnect VPN
Reference
- Liz O'Brien - Supervisor at Lord & Taylor: 570-881-9119
- Melissa Youngblood - Store Manager at Victoria secret: 717-676-2375
- Gabriele Jarvis - Supervisor at Boden: 570-793-1689
Timeline
Military Spouse
Army
02.2022 - Current
Server Assistant
Bank+Vine
08.2020 - 04.2022
IT Technical Support Specialist
C3i Solutions, An HCL Technologies
05.2019 - Current
CALL CENTER REPRESENTATIVE
JP BODEN
07.2017 - 08.2018
CALL CENTER REPRESENTATIVE
LORD AND TAYLOR
12.2015 - 07.2017
SALES ASSOCIATE
VICTORIA’S SECRET, WILKES
10.2015 - 12.2016
Associate of Arts - Audio Visual Communication
Luzerne County Community College
09.2014 - 05.2017
INVENTORY SUPERVISOR
ESIX LLC
04.2013 - 06.2014
High School Diploma -
Elmer L Meyers High School
08.2010 - 06.2013
Similar Profiles
Drake YatesDrake Yates
Satellite Communications System Operator at ArmySatellite Communications System Operator at Army
Mary HerreraMary Herrera
Wheeled Vehicle Mechanic (91B) at ArmyWheeled Vehicle Mechanic (91B) at Army
CHRISTIAN ANDREW BACANICHRISTIAN ANDREW BACANI
Infantry Squad Leader at ArmyInfantry Squad Leader at Army
Clarke MangeotClarke Mangeot
Unit Armorer at ArmyUnit Armorer at Army
ERIN PETROVICHERIN PETROVICH
Vocational Rehabilitation Counselor at Commonwealth of PennsylvaniaVocational Rehabilitation Counselor at Commonwealth of Pennsylvania