Christy Keen
Jacksonville
Summary
Certified Medical Assistant with over 12+ years of clinical expertise, with management and supervisory oversight for operations in multi-provider clinical practices. Strong skillset in leadership, communications, workflow processes, and patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Supervisor / Interim Practice Manager
Ascension St. Vincent’s Primary Care
06.2021 - Current
- Provide direct operations management for three primary care providers, and 9 FTE support staff.
- Lead the day-to-day operation and coordination of patient care services
- Serves as Interim Practice Manager during PM vacancies
- Provided support for authorizations, referrals, and appointment management
- Lead the clinic to improve patient, provider, and staff satisfaction
- Identify opportunities to increase quality, safety, effectiveness, and efficiency with strong relations with the quality care team
- Assure compliance with applicable ambulatory service standards and clinic accreditations.
- Direct and evaluate the department’s workforce in terms of overall staffing and scheduling.
- Recruiting and interviewing internal and external applicants who are in congruence with service excellence and quality patient care.
- Oversee the completion/monitoring of staff competencies.
- Engage in ongoing feedback to the effectiveness of staff members into their roles with quarterly check-ins
- Serve as a liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas.
- Monitor the billing and collection functions
- Assess quality of and coordinates patient care services with patients, staff, physicians, and other providers
Certified Medical Assistant / Lead
Ascension St. Vincent’s
04.2018 - 06.2021
- Collaborated with physicians, nurses, and other multidisciplinary teams; monitored patient’s condition and developed care plans for patients
- Performed routine procedures such as blood pressure measurements, pulse monitoring, injection and medication administration; filled in patient’s charts and department record
- Maintained a safe and clean working environment; followed procedures, protocols, and policies
- Lead and trained all new incoming medical assistants
- Supported the clinic manager in daily operations management of the practice
Certified Medical Assistant / Team Lead
University of Florida – Anchor Plaza
12.2009 - 04.2018
- Provide back up support for the medical assistant team, which includes all functions of a medical assistant
- Assist in the supervision of work and performance of clinic staff including reception, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed
- Oversee and train new and existing staff along with the clinic manager. Assist with intake, financial screening, and set-up for patient visits. Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services
- Assist in providing on-going supervision to same staff. Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review. Review charts, lab results, and encounter forms for completeness and to assess follow-up as needed
- Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services
- Works collaboratively with clinic staff on programs to improve patient outcomes. Assists in organizing and participating in quality improvement activities to improve systems/services
- Perform other administrative tasks and clinical care as assigned by the Clinic Manager
- Coordinate the inventory, ordering and supply stock maintenance of medical supplies
- All other duties as assigned by management
Education
General Education Development -
Florida State College
Skills
- Athena Superuser/Preceptor
- Kronos Time Management
- PeopleSoft/SCM Ordering
- Quality Measures
- Patient Satisfaction
- Communication Skills
- Stress Management
- Managing Resources Effectively
- Ensuring High Quality Care
- Empathy & Kindness
- Ethics & Confidentiality
Certification
- CMA, Certified Medical Assistant
- BLS, Basic Life Support American Heart Association
References
Available Upon Request
AREA OF EXPERTISE
- Acute and Chronic Care
- Family Medicine
- Internal Medicine
- Patient Assessment
- Patient Care
- Medical Assistant Education
Timeline
Clinical Supervisor / Interim Practice Manager
Ascension St. Vincent’s Primary Care
06.2021 - Current
Certified Medical Assistant / Lead
Ascension St. Vincent’s
04.2018 - 06.2021
Certified Medical Assistant / Team Lead
University of Florida – Anchor Plaza
12.2009 - 04.2018
General Education Development -
Florida State College
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