Mercedes Rivas

• Answered telephone calls to offer office information, answer questions, and responded to patient case note request.
• Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
• Coordinated rebooking for patients who missed appointments.
• Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.

Organized appointments and follow-ups for patients undergoing HEDIS, MAWV, and mammogram screenings.

. Patient liaison between provider and patient.

Instructions and requirements reviewed for immigration physicals.

Streamlined operations within the eMD software.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Compiled annual evaluation reports with strict confidentiality for social workers.
• Updated logs with client medical details.
• Managed call transfers promptly ensuring seamless communication.
• Maintained an organized and tidy reception area, creating a welcoming atmosphere.

• Enhanced communication through prompt call responses.
• Implemented secure filing systems to maintain privacy of confidential data.
• Responded to client inquiries promptly, ensuring customer satisfaction.
• Executed meticulous database management for essential information.
• Updated policy proposals and detailed benefits evaluations.
• Developed and updated data spreadsheets for employer.