Christina Y. Keslick
Summary
Committed professional with 20+ years of varied experience in Pharma/Life Science Meeting Planning & Operational management. Strategic minded effective communicator with strong organizational skills, and dedicated to achieving the highest standards of employee and customer satisfaction. Adept at managing all aspects of event management understanding the impact of executing programs from the negotiated contract through processing of invoices. Experienced in working with clear understanding of varied meeting types, short turnaround times and varying budgets.
Overview
24
24
years of professional experience
Work History
Operations Manager
BCD Meetings & Events
11.2022 - Current
- Oversee ongoing accuracy of client program & Budgets
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Liaise with team on troubleshooting challenges
- Maintain knowledge of SLAS & Ensure deliverables are met
- Prepare & Lead scheduled weekly calls with client
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Liaise with team on troubleshooting challenges
- Maintain knowledge of SLAS & Ensure deliverables are met
- Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
Training & Optimization Manager
BCD Meetings & Events
07.2021 - 11.2022
- Create SOPs & assist in onboarding 20+ new hires
- Identify areas within the account for process improvements
- Support Operations team with training/retraining employees on process
Operations Generalist
BCD Meetings & Events
04.2015 - 04.2020
- Oversee Accurate & Timely Amex coding for over 45 cards/1200+ charges month
- Process OOP requests for 1000+ HCP expenses adhering to US & International HCP cross border spend restrictions
- Assist in Operational reporting and special projects
Healthcare Engagement Operations Manager
BCD Meetings & Events
01.2013 - 01.2015
- Provide leadership to HEM team, & maintain knowledge of US & International restrictions
- Prepare, Lead & schedule weekly client calls, Coach & provide guidance
Healthcare Engagement Manager
BCD Meetings & Events
06.2011 - 01.2013
- Manage compliance of Govt Regulations regarding Pharma interactions with US and ex-US Healthcare Professionals
- Generate Create Meeting websites, overseeing registration & travel for Investigator, Advisory Board & Internal Colleague meetings
- Manage timely and accurate Honoraria payments to Health care professionals
Program Manager
BCD Meetings & Events
12.2010 - 06.2011
- Manage Domestic and International Pharmaceutical meetings while adhering to changing internal and external regulations and procedures
- Provide consultation with Sourcing Manger & client to ensure best location for meeting needs
- Negotiate additional savings on-site with hotel & suppliers to reduce overall costs of meeting budget
- Exceptional feedback on service, managing budgets & understanding client needs
- Mentor new hires & teammates
Sr. Project Manager
Maritz Travel
05.2006 - 12.2010
- Develop working relationships with clients and vendors to create a seamless meeting module
- Plan & implement high volume /complex programs including International Incentive trips, National POA's, and Executive Level programs
- Maintain high level of customer satisfaction with consistently difficult clientele
- Manage Domestic and International Pharmaceutical meetings while adhering to changing internal and external regulations and procedures
- Provide consultation with Sourcing Manger & client to ensure best location for meeting needs
- Negotiate additional savings on-site with hotel & suppliers to reduce overall costs of meeting budget
- Exceptional feedback on service, managing budgets & understanding client needs
- Mentor new hires & teammates
Sr. Project Manager /Travel Buyer
BCD Meetings & Events
07.2008 - 12.2010
- Source, negotiate and contract Pharmaceutical meetings, creating Statement of work (SOW) for national hotel agreements
- Working knowledge of StarCite hotel sourcing & registration program
- Monitor attrition dates, cancellation policies and deadlines
- Continuously update meeting information, keeping suppliers as well as meeting host abreast of details
Project Manager
07.2005 - 05.2006
- Act as primary liaison between client, vendors and attendees from the point of the signed contract
- Coordinate communication between web-based meeting registration, air vendor communication and Meeting Host
- In-depth Management of meeting budgets while adhering to strict timelines
- Provide on-site leadership to meeting staff, creating working manuals with pertinent program details
- Coordinate air vendor, on-site staff, website registration, and outside suppliers
Account Manager/Project Manager
PORETTA & ORR, INC
05.2000 - 07.2005
- Responsible for managing and maintaining two million dollars of Pharmaceutical client activity
- Project, itemize, and track strategic client budgets while adhering to strict timelines
- Develop and implement programs maintaining dialogue with multiple suppliers and departments
- Extensive business travel both nationally and internationally
Skills
Sunshine Reporting & FCPA compliance
Problem-Solving
Team Leadership
Operations Management
Customer Service
Staff Training
Policies and procedures implementation
Starcite, CVENT, Eved, T-Sheets
Education
Batchelor of Arts- Business Administration/ Finance
Immaculata College, Immaculata, PA
Timeline
Operations Manager
BCD Meetings & Events
11.2022 - Current
Training & Optimization Manager
BCD Meetings & Events
07.2021 - 11.2022
Operations Generalist
BCD Meetings & Events
04.2015 - 04.2020
Healthcare Engagement Operations Manager
BCD Meetings & Events
01.2013 - 01.2015
Healthcare Engagement Manager
BCD Meetings & Events
06.2011 - 01.2013
Program Manager
BCD Meetings & Events
12.2010 - 06.2011
Sr. Project Manager /Travel Buyer
BCD Meetings & Events
07.2008 - 12.2010
Sr. Project Manager
Maritz Travel
05.2006 - 12.2010
Project Manager
07.2005 - 05.2006
Account Manager/Project Manager
PORETTA & ORR, INC
05.2000 - 07.2005
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