Christy Landes
Ogden,Utah
Summary
Strategic and results-oriented professional with over 8 years of experience in customer solutions, technology consulting, inventory management, and vending technology. Proven expertise in designing and implementing innovative technology solutions that optimize workflows, enhance operational efficiency, and exceed client expectations. Known for exceptional problem-solving, strong client relationships, and the ability to deliver measurable business results. Committed to fostering growth, both personally and professionally, while driving customer success.
Overview
8
8
years of professional experience
Work History
Technology Consultant
FMI
12.2022 - Current
- Spearhead the development and delivery of tailored technology solutions to address client challenges, focusing on optimizing efficiency, safety, and resource allocation
- Design and implement comprehensive systems such as vending and Fastbin solutions, ensuring seamless operations and enabling customers' teams to access essential supplies efficiently
- Conduct in-depth software training for clients, including authoring customized usage guidelines and establishing rules to align with consumption policies
- Create and present detailed, professional proposals to key decision-makers, offering innovative solutions that align with customer goals
- Serve as a trusted advisor for integrating new technologies, ensuring a smooth transition and long-term success
- Helped facilitate E-Commerce trainings
Customer Solutions and Inventory Specialist
Fastenal
Ogden, Utah
04.2021 - Current
- Build and maintain strong relationships with branches by delivering targeted training and support for various customer-centric projects
- Provide expert-level training on vending software, enhancing customer confidence and usability
- Successfully introduced product locator machines to two branches, generating over $20,000 in initial sales per branch
- Collaborated with other departments to coordinate replenishment activities as required.
- Identified opportunities for process improvement within the organization.
Vending Development
Fastenal
Ogden, Utah
06.2018 - 04.2020
- Optimized vending machine accounts by implementing strategic adjustments and operational enhancements
- Partnered with branch teams and customers to improve service standards and satisfaction levels
- Played a pivotal role in account growth through active participation in sales calls
- Authored Standard Operating Procedures (SOPs) that continue to serve as best practices across the region
Vending Installer
Fastenal
12.2017 - 06.2018
- Installed and configured vending machines, ensuring seamless integration with existing systems
- Delivered troubleshooting and operational support, enabling smooth user experiences
Sales Support
Fastenal
07.2016 - 12.2017
- Achieved account optimization and expansion through data-driven strategies and consistent customer engagement
- Built lasting relationships with clients, contributing to sustained business growth
Education
High School Diploma -
Bonneville High School
Ogden, Utah12.1995
Graphic Arts Coursework - general education courses
Weber State University
Ogden, UtahSkills
- Technology Consulting and Solutions Design
- Customer Service Excellence
- Vending Solutions Implementation
- Software Training and SOP Development
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong Organizational and Interpersonal Skills
- Technical installations
- Technical support
Languages
English
Timeline
Technology Consultant
FMI
12.2022 - Current
Customer Solutions and Inventory Specialist
Fastenal
04.2021 - Current
Vending Development
Fastenal
06.2018 - 04.2020
Vending Installer
Fastenal
12.2017 - 06.2018
Sales Support
Fastenal
07.2016 - 12.2017
High School Diploma -
Bonneville High School
Graphic Arts Coursework - general education courses
Weber State University
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