CHRISTY LIGGINS
Edmond
Summary
Dynamic and results-oriented Collection Specialist with a proven track record of safeguarding corporate profitability in high-volume, regulated environments. Expertise in sophisticated portfolio management that merges stringent compliance with advanced negotiation strategies, consistently driving cash flow while minimizing bad debt write-offs. Renowned for adeptly resolving complex disputes and reconciling accounts, effectively rescuing distressed accounts while maintaining vital customer relationships. Committed to enhancing operational efficiency throughout the revenue cycle, transforming delinquency into profit and delivering exceptional customer service.
Overview
28
28
years of professional experience
Work History
Operation Support Specialist
Driveline Merchandising
Oklahoma City, OK
06.2025 - 05.2026
- Managed 100+ daily calls to deliver rapid operational support, consistently finalizing employee onboarding within a strict 48-hour window.
- Coordinated comprehensive logistics, scheduling, and troubleshooting for new hire training, training calls, and in-store sessions.
- Provided proactive employee coaching and conflict resolution to meet critical deadlines, documenting all interventions to optimize team efficiency.
CUSTOMER SERVICE, COLLECTIONS, ADVANCE TECHNICAL SUPPORT AND SALES MANAGER
AT&T
Oklahoma City, Oklahoma
02.1998 - 07.2024
- Built and maintained relationship to promote rapport with customers.
- Negotiated payment arrangements with customers to optimize financial solutions.
- Managed resolution of escalated customer disputes, ensuring effective communication and timely solutions.
- Leveraged Opus and Telegence billing systems to monitor and update customer account statuses, payment histories, and dispute resolutions.
- Recorded detailed accounts of customer interactions and resolutions to support effective communication and follow-up.
- Oversaw training and performance management of a team of 15+ sales reps, focusing on driving sales growth and improving customer acquisition.
Education
Vocational Diploma - Professional Administrative Secretary
Wright Business School
Oklahoma City, OKSkills
- Establish professional relationships
- Effective in problem-solving and follow-up
- Adept at system navigation techniques
- Operations management
- Achieve performance targets
- Collaborative team member
- Proficient in CRM tools
- Timely decision-making
- Multitasking and time management
- Quick learner
Timeline
Operation Support Specialist
Driveline Merchandising
06.2025 - 05.2026
CUSTOMER SERVICE, COLLECTIONS, ADVANCE TECHNICAL SUPPORT AND SALES MANAGER
AT&T
02.1998 - 07.2024
Vocational Diploma - Professional Administrative Secretary
Wright Business School
PROFESSIONAL DEVELOPMENT
- Professional Administrative Secretary
- Wright Business School | Oklahoma City, OK