Christy Lipary
Lodi,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Heavy Equipment Operator
Independent Construction Company
Concord, CA
05.2019 - 09.2019
- Moved materials around construction sites to work locations.
- Assisted construction personnel with specific job tasks.
- Observed all safety protocols and procedures to avoid injuries and accidents during each shift.
- Adhered to all heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Performed thorough pre-shift and post-shift inspections and accurately completed all equipment logs and reports.
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
Customer Service
Heritage Management
San Francisco , CA
05.2015 - 03.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Educated customers on promotions to enhance sales.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
General Warehouse Associate
Home Depot SDC
Lathrop , CA
03.2012 - 05.2015
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
Certificate of Diploma - General Studies
Connecting Waters
Waterford, CA05.2011
Skills
- Safe equipment operation
- Safety and compliance
- Effective communication skills
- Heavy Equipment Operation
- Customer Service
- Sales expertise
- Money handling abilities
- Relationship building and networking
- Working independently
Certification
- Completion of Work Wellness: The Basic One-Week program & Perfect Attendance
- Completion of Work Wellness: The Basic Three-Week program
- Certificate of Participation: Plan, Shop, Save & Cook
- Certificate of Credit (typing) 46 gross wpm
- Certificate OSHA 10-hour Construction Safety and Health
- Certificate Industrial Lift Truck Training
Timeline
Heavy Equipment Operator
Independent Construction Company
05.2019 - 09.2019
Customer Service
Heritage Management
05.2015 - 03.2019
General Warehouse Associate
Home Depot SDC
03.2012 - 05.2015
Certificate of Diploma - General Studies
Connecting Waters
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