Christy L. Jones
Houston,TX
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
15
15
years of professional experience
Work History
Store Manager
Bath and Body Works/ Limited Brands
Houston, TX
12.2018 - Current
- Maintaining Day in day out function for a retail store
- Focusing around building high performing teams and growing talent to next level
- Strengths in talent development
- Flexibility around sales strategy and solution-based thinking to maximize business
- Accomplishments: Consistent conversion growth month after month, Bonused 9 out of 12 months consistently, Shown growth consistently in overall sales plan and LY
General Sales Manager
Charming Charlie
Cypress Town Center
12.2012 - 12.2018
- Working in selling environment to make daily goals
- Managing a staff of 20+
- Focusing on training and motivating through role playing and knowledge to associates
- Setting goals and working as a team to complete the task within payroll allotted
- Handled new hires, markdowns, marketing, scheduling, open/closing procedures, deposits, visual mapping, merchandising, forecasting/payroll, overall daily business operations
- All while working one on one with customer making sure they receive an excellent customer service experience
- Accomplishments: Passed over 3 years of sales audits with a 90% or higher in a high shrink store, In 2014 finished out year with 20% increase of previous years sales goals, Have helped promote and train over 8 managers in 3+ years of employment, All reviews done in the last 3+ years have been a meets or exceeded expectation consistently
Assistant Store Manager
American Eagle Outfitters
Deerbrook Mall, Humble, TX
06.2010 - 12.2012
- Handled all forecasting and reformatting
- Scheduled a staff of forty along with specific request
- Entered data for reports, production items, shipping, and inventory
- Maintained computerized inventory of all parts, supplies, and products
- Helped plan floorsets, windows, marketing and organizing staff with time frames and goals
- Answered the telephone and represented the company in a professional and businesslike manner
- Accomplishments: Raised A.D.S + 1.75 since last years ADS, Raised U.P.T +2.15 compared to last years numbers, Closed and opened a remodeled updated store, During month of August set denim goal for 25% over last years
- Result: hit and achieved 36% over last years numbers
Education
Diploma -
Humble High School
Humble, TX01.2003
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Computer Proficiency
- Strong Merchandiser
- Skills in management
- Recruiting and developer trained
- Efficient in Staff works
- The Force trained
- Fast learner
- Eager learner
- Opening and closing reg daily
- Scheduling based on trend
- Touch screen POS
- Staff Works
- The Force
- Microsoft Word
- Excel
- Outlook
- Market Sharp
- Kronos
- Adapted to many different programs
- Pick up new programs quickly
- Inventory management
- Sales forecasting
- Visual merchandising
- Staff scheduling
- Customer service
- Team leadership
- Employee training
- Performance management
- Budget management
- Effective communication
- Problem solving
References
Furnished on request.
Timeline
Store Manager
Bath and Body Works/ Limited Brands
12.2018 - Current
General Sales Manager
Charming Charlie
12.2012 - 12.2018
Assistant Store Manager
American Eagle Outfitters
06.2010 - 12.2012
Diploma -
Humble High School