Christy Martin
Kansas City
Summary
Experienced healthcare professional transitioned to successful entrepreneur in cleaning services, specializing in Airbnb and commercial property maintenance. Established a thriving business that allows for flexible scheduling and personal growth. Recently obtained CDL license to expand career opportunities and pursue personal interests.
Overview
25
25
years of professional experience
Work History
CEO
Grime Gurus, LLC
Kansas City
10.2024 - Current
- Managed daily operations to ensure smooth workflow across departments, enhancing overall organizational performance.
- Streamlined inventory management and product delivery processes, improving operational efficiency and responsiveness.
- Recruited, trained, and mentored staff to build a skilled, motivated team.
- Cultivated vendor and supplier relationships, securing favorable terms and pricing to support budget efficiency.
Dialysis Technician CCHT
Concerto
Kansas City
01.2024 - Current
- Administered dialysis treatments to ensure patient comfort and adherence to protocols.
- Monitored and assessed patients' vital signs to maintain safety during procedures.
- Educated patients on dialysis procedures and aftercare to enhance understanding and compliance.
- Collaborated with healthcare teams to develop patient care plans and treatment strategies.
Dialysis TechnicianCCHT
Davita
04.2017 - 03.2023
- Executed day-to-day duties with accuracy and efficiency to support team operations.
- Proposed innovative ideas and solutions that improved team collaboration and service delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Addressed customer needs promptly to ensure satisfaction and support service quality.
Medical Assistant
Sastun Center of Integrated Health
06.2016 - 03.2017
- Assisted healthcare providers during patient examinations and procedures to enhance care delivery.
- Monitored vital signs and documented patient information accurately.
- Managed patient records in electronic health record systems to ensure accurate and accessible patient information.
- Scheduled appointments and follow-up visits for patients to optimize clinic workflow.
- Prepared examination rooms and ensured cleanliness standards were met.
Service Support Specialist
Army Ft. Bragg
10.2014 - 05.2016
- Documented service requests and resolutions in tracking systems to enhance clarity and accessibility.
- Collaborated with teams to facilitate timely service delivery and resolve issues effectively.
- Provided technical support for service-related inquiries and issues.
- Coordinated logistics for equipment maintenance and repair schedules.
- Assisted in training new staff on service protocols and systems.
Administrative Assistant / Dialysis Patient Care Technician
University of Kansas Hospital
Kansas City
11.2006 - 08.2014
- Manage dialysis procedures, ensuring patient safety and equipment efficiency.
- Implement care protocols, reducing errors and enhancing outcomes.
- Trained new staff to enhance team efficiency and increase patient satisfaction.
- Analyze patient data to optimize dialysis procedures, enhancing treatment effectiveness and contributing to improved health outcomes.
- Work with cross-functional teams to streamline dialysis operations, fostering a cohesive environment and improving patient care efficiency.
- Provided dialysis care, increasing patient satisfaction and treatment efficiency.
- Collaborated with teams for seamless operations and a supportive patient environment.
- Enhanced dialysis procedures, achieving measurable improvements in outcomes and efficiency.
- Ensured precise equipment calibration, minimizing downtime and adhering to safety standards.
- Led patient-focused initiatives, boosting engagement and trust in dialysis care.
- Streamlined patient intake process to reduce wait times and enhance service efficiency.
- Administered injections accurately, improving patient outcomes and operational flow.
- Facilitated team communication to ensure effective care and timely patient follow-ups.
- Optimized authorization processes, cutting approval times and boosting patient satisfaction.
- Maintained detailed patient records, ensuring compliance and accuracy in healthcare standards.
- Managed financial operations, enhancing service quality and caregiving balance.
- Coordinated financial improvements while maintaining caregiving duties.
- Enhanced financial support, ensuring critical caregiving responsibilities were met.
- Managed payroll and evaluations, boosting accuracy and efficiency.
- Supported healthcare teams, improving patient care quality.
- Analyzed data for strategic healthcare decisions.
- Enhanced billing accuracy through efficient charge entry.
- Delivered high-quality dialysis care, enhancing patient satisfaction and improving treatment efficiency.
- Optimized dialysis procedures, achieving measurable improvements in patient outcomes and operational efficiency.
Secretary III - Program Coordinator Assistant
St. Anthony Hospital
Oklahoma City
07.2004 - 11.2006
- Coordinated complex scheduling and logistics for 34 physicians, streamlining operations and improving workflow.
- Facilitated travel arrangements for 34 physicians, enabling attendance at critical conferences and fostering professional development.
- Managed comprehensive documentation for 26 residents, ensuring protocol adherence and supporting procedural accuracy.
- Developed meticulous memos and transcriptions, improving communication clarity and supporting decision-making processes for physicians.
- Optimized communication systems, ensuring clear, efficient interaction among 34 physicians, advancing operational coherence.
- Executed A/R & A/P processes for Family Medicine Residency, optimizing financial accuracy and supporting fiscal health.
Customer Service Representative
America Online
Oklahoma City
09.2003 - 02.2004
- Resolved complex customer inquiries efficiently, improving user satisfaction and retention through effective communication and problem-solving.
- Resolved technical, billing, and cancellation issues for AOL customers, enhancing satisfaction.
- Streamlined resolution processes for technical, billing, and cancellation calls, improving customer satisfaction and operational efficiency.
- Achieved measurable improvements in customer retention by implementing strategic solutions for service issues.
- Worked closely with team members to address customer concerns, fostering a supportive environment and improving service delivery.
- Provided mentoring to new team members, fostering a culture of continuous improvement and team cohesion.
- Collaborated with cross-functional teams to refine service protocols, enhancing team efficiency and customer engagement.
Patient Account Representative
Mercy Hospital
Oklahoma City
06.2001 - 08.2003
- Filed claims accurately to ensure timely reimbursements and minimize billing errors.
- Managed collections to optimize revenue flow and lower outstanding balances.
- Verified insurance, streamlined patient processing, facilitated care transitions.
- Scheduled appointments to enhance clinic workflow and boost patient satisfaction.
- Assisted check-ins, engaged patients, fostered welcoming environment.
Education
CCHT -
Kansas City, MO03-2026
CDL A - Commercial Drivers License
Zeta Trucking School
Kansas City, MO01-2026
Skills
- Healthcare management
- Strategic planning
- Operational leadership
- Dialysis procedures
- Patient assessment
- Administrative support
- Time management
- Team collaboration
- Customer service
Hobbies and Interests
- Working with the public
- Building rapport with co-workers
- Spending time with family
- Camping
- Volunteering for community marathons/walks/awareness campaigns
Timeline
CEO
Grime Gurus, LLC
10.2024 - Current
Dialysis Technician CCHT
Concerto
01.2024 - Current
Dialysis TechnicianCCHT
Davita
04.2017 - 03.2023
Medical Assistant
Sastun Center of Integrated Health
06.2016 - 03.2017
Service Support Specialist
Army Ft. Bragg
10.2014 - 05.2016
Administrative Assistant / Dialysis Patient Care Technician
University of Kansas Hospital
11.2006 - 08.2014
Secretary III - Program Coordinator Assistant
St. Anthony Hospital
07.2004 - 11.2006
Customer Service Representative
America Online
09.2003 - 02.2004
Patient Account Representative
Mercy Hospital
06.2001 - 08.2003
CCHT -
CDL A - Commercial Drivers License
Zeta Trucking School