Christy McSwain
Puryear,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
ER Admitting Clerk
HCMC
10.2022 - Current
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, and answer questions.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
Corrections Corporal
Benton County Sheriff's Office
08.2021 - 10.2022
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Completed daily work report sheets and delegated tasks to employees.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
Corrections Officer
Carroll County Sheriff's Office
01.2020 - 08.2021
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Examined incoming and outgoing mail to detect contraband.
Corrections Corporal
Benton County Sheriff's Office
11.2018 - 01.2020
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Completed daily work report sheets and delegated tasks to employees.
- Coordinated responses to emergency situations arising in different prison locations.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
Senior Certified Pharmacy Technician
Walgreens
02.2013 - 02.2018
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered patients' questions and troubleshot prescription issues.
- Collected co-payments or full payments from customers.
- Prepared bottle labels.
- Reviewed medication orders.
- Maintained relationships with physicians.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
No Degree - Medical Coding And Billing
TCAT
McKenzieNo Degree - Administrative Medical Assisting
TCAT
McKenzieHigh School Diploma -
Henry County High School
Paris, TNSkills
- Software Applications
- Conflict Resolution
- Call Transfers
- Admissions Processes
- Clinic Administration
- Teamwork and Collaboration
- Patient Admission
- Patient Privacy
- Maintain Records
- Organizational Systems
- Adaptable and Flexible
- EMR Systems
Timeline
ER Admitting Clerk
HCMC
10.2022 - Current
Corrections Corporal
Benton County Sheriff's Office
08.2021 - 10.2022
Corrections Officer
Carroll County Sheriff's Office
01.2020 - 08.2021
Corrections Corporal
Benton County Sheriff's Office
11.2018 - 01.2020
Senior Certified Pharmacy Technician
Walgreens
02.2013 - 02.2018
No Degree - Medical Coding And Billing
TCAT
No Degree - Administrative Medical Assisting
TCAT
High School Diploma -
Henry County High School
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