Christy Medina
Dallas,Texas
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Inventory Clerk
Tom Thumb/Safeway
Irving, TX
07.2024 - 02.2025
- Customer Service Rep:
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Supported quality control efforts, inspecting incoming shipments for damage or discrepancies before adding them to the inventory system.
- Ensured workplace safety by maintaining a clean and organized workspace, adhering to company policies regarding storage and handling procedures.
- Expedited order processing times with quick identification of product locations within the warehouse, utilizing barcode scanning technology and efficient search strategies.
- Streamlined order fulfillment processes, coordinating with shipping and receiving teams to ensure timely delivery of goods to customers.
- Maintained accurate documentation of all inbound/outbound transactions, providing detailed information for tracking purposes during audits or investigations as needed.
- Performed data entry and completed proper paperwork.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Caregiver Attendant
Spring Creek Rehabilitation and Nursing Center
Plano, Texas
09.2021 - 05.2023
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Sanitation Worker
PFG Performance Food Group (Roma), Dallas
Dallas, TX
10.2018 - 01.2020
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Maintained clean, orderly work environment free of hazards.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Supported health initiatives by sanitizing high-traffic areas.
Caregiver
Alliance HealthCare Services
Dallas, TX
02.2015 - 04.2018
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Education
High School - undefined
Moses E Molina high school
Dallas, Texas05.2000
Skills
- Customer service
- Patience and composure
- Cash handling
- Cash management
- Payment processing
- Refund handling
- Inventory management
- Merchandise restocking
- Point-of-sale system
- Honest and dependable
- Feeding assistance
- Daily living assistance
- Compassion and empathy
- Lifting and transferring
- Personal hygiene support
- Attentive to people
- Bedside care
Timeline
Customer Service Representative/Inventory Clerk
Tom Thumb/Safeway
07.2024 - 02.2025
Caregiver Attendant
Spring Creek Rehabilitation and Nursing Center
09.2021 - 05.2023
Sanitation Worker
PFG Performance Food Group (Roma), Dallas
10.2018 - 01.2020
Caregiver
Alliance HealthCare Services
02.2015 - 04.2018
High School - undefined
Moses E Molina high school