Hi, I’m
Christy Michelle Koon
Lexington,TN
Work Preference
Overview
3
years of professional experience
Work History
Red LobsterJackson, TN
CRS Manager
01.2025 - Current
Job overview
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
Red LobsterJackson, TN
Server/Bartender
09.2023 - Current
Job overview
- I am a bartender, server, host, and take-out specialist! I am responsible for a cash drawer at times, greeting all customers with respect & a smile! When serving as the bartender, I make all the drinks for our customers!
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Jack's Family RestaurantsJackson, TN
1st Assistant Manager
01.2023 - 06.2023
Job overview
- Management of daily operations & staff, customer services, cooking, and maintaining all service reports, cash maintenance, and deposits
Zaxby'sJackson, TN
Assistant Manager Restaurant
09.2022 - 01.2023
Job overview
- Manage anywhere between 5 and 15 employees in both FOH & BOH preparation and serving quality food quickly, managing cash drawers including making daily deposits after balancing each drawer daily; customer service and problem solving while under pressure and in a timely manner, inventory, ordering, and intake of weekly truck deliveries while maintaining food safety standards and cleanliness
Timeline
CRS Manager
Red Lobster
01.2025 - Current
Server/Bartender
Red Lobster
09.2023 - Current
1st Assistant Manager
Jack's Family Restaurants
01.2023 - 06.2023
Assistant Manager Restaurant
Zaxby's
09.2022 - 01.2023