Michelle Ryan

• Oversaw daily operations, ensuring adherence to company and DHS policies and standards.
• Create plans for the individual based on their wants/needs and the teams input, IAPP's, ISSMA, CSSP,SPA.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and PKT individuals.
• Cross-trained existing employees to maximize team agility and performance.
• Mentored and trained staff on best practices and DHS and PKT operational procedures.
• Implemented performance metrics to monitor team quality standards.
• Managed Household budgets for up to 7 houses.
• Managed staff for up to 7 houses, including scheduling, payroll, staff meetings.
• Worked with the individuals' teams, and medical teams to ensure all meetings and medical appointments were met.
• Attending multiple Star Service Trainings
• I planned activities for all PKT houses, from crafts, to outings examples- State Fair, Twins Baseball, Vikings Training Camp, Vacations for the house for a week and staying under budget, weekend/1:1 activities for the individuals, concerts, plays, Christmas lights excursions.
• Maintained professional, organized, and safe environment for employees and patrons.
• Monitor medication administration, ensuring accuracy of adherence to prescribed orders.
• Conduct performance reviews with staff year-round.

• Coordinated daily operations to ensure seamless delivery of life resources services especially during Covid.
• Oversaw scheduling and staffing logistics, optimizing team performance and service delivery.
• Trained and mentored staff on best practices in client engagement and resource management.
• Coordinated daily operations to ensure seamless delivery of life resources services.
• Attend monthly manager meetings and trainings
• Grocery shop for the house and shopped for personal needs for individuals.
• Create activities calendar for the house especially during Covid to keep the individuals engaged and to see family.
• Monitor medication administration to ensure accuracy and adherence to prescribed orders.

• Developed personalized care plans, enhancing residents' quality of life and fostering independence.
• Trained and mentored staff, promoting teamwork and improving service delivery across all shifts.
• Implemented safety protocols, reducing incidents and creating a secure environment for residents and staff.
• Supervised daily operations, ensuring compliance with regulations and best practices in group home management.
• Coordinated recreational activities, encouraging social engagement and community involvement among residents.
• Monitored medication administration, ensuring accuracy and adherence to prescribed schedules for residents' health.
• Conducted regular performance evaluations, providing constructive feedback to enhance staff development and effectiveness.
• Liaised with families and external agencies, facilitating communication to support resident needs and care transitions.
• Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
• Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
• Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.

With Hammer Travel, I took individuals from all over on preset trips and was the trip leader.