Kelly Ann Myles
Wimberley,TX
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in a new setting. Forward-thinking team leader skilled at operating departments efficiently to meet goals and proficient in managing healthcare operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
26
26
years of professional experience
Work History
Director of CRS Development
Airrosti Rehab Centers
Austin, TX
01.2021 - 01.2022
- Facilitated development of the Certified Recovery Specialist role through design and implementation of continued education pieces.
- Created CRS Support Best Practices and provided counseling to new hires throughout their first year. Participated with clinical training and onboarding of new hires.
- Conducted CRS interviews and acted as communication facilitator between departments.
Regional Director of Operations
Airrosti Rehab Centers
Austin, TX
01.2016 - 01.2021
- Led development and strategy of 33 Austin practices and 72 clinicians.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching and performance management.
- Provided guidance for personnel activity, adequate staffing, performance enhancement, and motivational development.
- Ensured Treatment Team members comply with company, government, and customer policies, procedures, and regulations.
- Created and managed annual budget for the Austin Region; monitored budget monthly and utilized operational resources.
- Developed and discovered new practices in the Austin region.
- Negotiated lease contracts and managed practice build outs with general contractor.
- Contacted customers, business, community, and civic organizations to promote goodwill and generate new business opportunities.
- Collaborated with business development in securing and growing new employer and referral relationships.
- Coordinated practices in implementing best practices policies and procedures concerning business and clinical components of practice.
Regional Practice Manager
Airrosti Rehab Centers
Austin, TX
01.2012 - 12.2016
- Managed day-to-day practice operations of Airrosti clinics
- Fostered regional leadership through training, development and direct supervision of CRSs to ensure consistency of care and patient satisfaction.
- Oversaw hiring, staffing and onboarding of employees, encouraging a supportive work environment that emphasizes patient care and promotes employee success and development.
- Drove efficient and consistent delivery of patient care from CRSs to enhance patient satisfaction and clinic productivity.
- Reviewed and interpreted monthly financial and operational reports to increase operational efficiency with a thorough understanding of KPIs and ways to build practice performance.
- Collaborated with other support departments to carry out their objectives across the region.
Certified Recovery Specialist
Airrosti Rehab Centers
Austin, TX
08.2007 - 12.2012
- Delivered exceptional patient care through education, instruction, and setup of all prescribed therapeutic exercise protocols.
- Implemented practice growth and development initiatives to improve practice KPIs while maximizing practice growth through relationship building, effective communication and business development.
- Completed various practice management tasks, such as inventory and supply orders, treatment planning and scheduling of patient visits and other daily patient communication.
- Consistently drove practice performance and patient volume to achieve top 10 performing practice in the company over multiple months.
Business Owner/Operator
Personal Best- DBA
Austin, TX
05.1997 - 07.2007
- Responsible for all aspects of business ownership.
- Created personalized workout routines to improve muscular endurance, flexibility and cardiovascular health.
- Set fitness goals and monitored clients’ progress.
- Provided quarterly wellness related workshops and community workouts.
- Created and monitored promotional approaches to increase sales and profit levels.
Education
Bachelor of Science - Kinesiology
University of Texas
Austin06.1993
Skills
- Training and Development
- Excellent Communication
- Team Leadership
- Process and Strategy Implementation
- Project Management
- Employee Supervision and Assignment Delegation
- Multitasking and Prioritization
Passions and Interests
- Outdoor extraordinaire and trail blazer
- Avid camper and road-tripper
- Homesteader and animal husbandry
- Mindfulness and meditation practitioner
Timeline
Director of CRS Development
Airrosti Rehab Centers
01.2021 - 01.2022
Regional Director of Operations
Airrosti Rehab Centers
01.2016 - 01.2021
Regional Practice Manager
Airrosti Rehab Centers
01.2012 - 12.2016
Certified Recovery Specialist
Airrosti Rehab Centers
08.2007 - 12.2012
Business Owner/Operator
Personal Best- DBA
05.1997 - 07.2007
Bachelor of Science - Kinesiology
University of Texas
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