Christy Mire
Pride,USA
Summary
Detail-oriented professional with over 20 years of experience in healthcare, insurance, financial services and administrative functions.
Overview
14
14
years of professional experience
Work History
Enrollment and Billing Specialist
Blue Cross and Blue Shield of Louisiana
Baton Rouge, LA
02.2023 - Current
- Process and maintain enrollment transactions for health, dental, vision, and ancillary products. Resolve enrollment and billing issues, ensuring timely and accurate responses.
- Set up new group enrollment for various employers.
- Worked overtime during peak enrollment and renewal season.
- Meet quality and production standards as determine by leadership. Perform self audit and peer audit procedures and complete related quality control documents.
Servicing Coordinator/Operations Support
Assurance Financial Group
Baton Rouge, LA
02.2017 - 11.2022
- Closing Disclosure Specialist (Oct 2021-Nov 2022)
- Processed and reviewed closing disclosures for accuracy, ensuring timely delivery to borrowers within strict compliance timelines.
- Collaborated with loan officers, processors, and cross-functional teams to reduce discrepancies.
- Stayed updated on federal and state regulations, ensuring all disclosures and servicing activities met compliance requirements.
- Servicing Coordinator (Feb 2017 - Oct 2021)
- Served as the primary liaison between the borrowers and the sub-servicing company.
- Prepared and mailed monthly billing statements and welcome packets.
- Processed loan payoff requests, paid delinquent property taxes and homeowners insurance, preventing potential foreclosure risks.
- Delivered exceptional customer service, handling inquiries from borrowers, title companies, insurance agents, and loan officers.
- Posted and deposited all mortgage payments, and collected payments over the phone.
- Oversaw the servicing department during the manager's absence including training new hires.
Patient Registration Clerk/Billing Specialist
The NeuroMedical Center
Baton Rouge, LA
01.2015 - 02.2017
- Greeted and registered patients for appointments, verified insurance coverage, obtained necessary insurance referrals and collected payments.
- Scanned documents and prepared charts for next day appointments.
- Worked on insurance denials and collections, answered customer invoice questions.
- Resolved issues discovered during the invoicing and collection process.
- Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
- Maintained current knowledge of healthcare regulations related to patient privacy.
Policy Analyst
Farm Bureau Casualty Insurance Company
Baton Rouge, LA
08.2011 - 03.2014
- Screened new business applications for accuracy, assisted customers with insurance questions and unresolved billing issues.
- Processed 50 plus policy changes daily.
- Provided customer service via telephone and e-mail to agents, customers, parish offices, mortgagees, and lienholders.
Education
Some College (No Degree) - Business Administration
Baton Rouge Vo-Tech College
Baton Rouge, LAHigh School Diploma - undefined
Central High School
Baton Rouge, LA05.1988
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
Additional Job Experience
Held various job roles in medical billing, customer service, patient accounts and patient registration with Surgical Specialty Center, Dr. Robert Blanche, Gulf South Health Plans Insurance Company, and Lane Memorial Hospital.
Timeline
Enrollment and Billing Specialist
Blue Cross and Blue Shield of Louisiana
02.2023 - Current
Servicing Coordinator/Operations Support
Assurance Financial Group
02.2017 - 11.2022
Patient Registration Clerk/Billing Specialist
The NeuroMedical Center
01.2015 - 02.2017
Policy Analyst
Farm Bureau Casualty Insurance Company
08.2011 - 03.2014
Some College (No Degree) - Business Administration
Baton Rouge Vo-Tech College
High School Diploma - undefined
Central High School