Christy Mugomba
Atlanta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apple Technical Advisor
Apple
02.2022 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Manager
Huey Magoos Chicken
12.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
Bachelor of Science - Computer Science
Georgia State University
Atlanta, GA12.2023
Skills
- Hardware and Software Repair
- Troubleshooting Network Issues
- Organizational Skills
- Computer Operating Systems
- Python
- Java
- Apple IOS
- Microsoft Windows and Office
- Software Evaluation
Certification
Google IT Support Professional Certificate
Timeline
Apple Technical Advisor
Apple
02.2022 - Current
Manager
Huey Magoos Chicken
12.2019 - Current
Bachelor of Science - Computer Science
Georgia State University
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