Riva Shukla
Sunnyvale,CA
Summary
Driven by a passion for technology and excellence in technology and business areas, I leveraged hardware diagnostics and client relationship building skills at Apple to enhance data security and user experience. My diverse roles, from technical advisor to product development intern, underscore my ability to adapt and drive results, showcasing a proven track record in technical troubleshooting and fostering client loyalty. Dedicated individual with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Apple Technical Advisor
Apple
02.2024 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over the phone.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Proven ability to learn quickly and adapt to new situations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Tutor and Grader
Kumon Learning Center
02.2023 - 06.2023
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments.
- Maintained records of student assessments, tutoring activities and results.
- Supported students with helpful study habits and exam strategies.
Student Advisory Board Member
Comet
05.2022 - 08.2022
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Developed and implemented strategies to drive organizational growth and development.
- Presided over board meetings and conducted board business to address organizational objectives.
- Lead weekly meetings with board partner to manage 30 students under marketing committee
International Business Development Intern
Leadership Initiatives
08.2021 - 08.2022
- Penetrated targeted accounts to generate sales from within client base.
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Engaged with customers to build business relationships.
- Maintained client information and accounts in company databases.
- Created reports and targeted lists to present to upper management.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Product Development Intern
Comet
05.2021 - 08.2021
- Collaborated with operations leaders and sales teammates to ascertain production details.
- Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
- Ran flight tests to sustain a well developed website
Education
Bachelor of Science - Business Administration
San Jose State University
San Jose, CA05.2027
Skills
- Hardware diagnostics
- Software Installation
- Hardware Repair
- Product Demonstration
- Client Relationship Building
- Technical Documentation
- Records Management
- Usability Testing
- Design thinking
- Competitive Analysis
- Social Media Marketing
Timeline
Apple Technical Advisor
Apple
02.2024 - Current
Tutor and Grader
Kumon Learning Center
02.2023 - 06.2023
Student Advisory Board Member
Comet
05.2022 - 08.2022
International Business Development Intern
Leadership Initiatives
08.2021 - 08.2022
Product Development Intern
Comet
05.2021 - 08.2021
Bachelor of Science - Business Administration
San Jose State University