Christy Murrell
Booneville,KY
Summary
Dynamic Admissions Coordinator with a proven track record at Owsley County Health Care Center, excelling in client relations and optimizing admissions processes. Demonstrated strong organizational skills and effective communication, enhancing patient satisfaction and streamlining operations. Adept at problem-solving and fostering teamwork, ensuring a seamless experience for prospective students and their families.
Overview
7
7
years of professional experience
Work History
Admissions Coordinator
Owsley County Health Care Center
Booneville
09.2024 - Current
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Business Office Manager
Owsley County Health Care Center
Booneville, KY
09.2024 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Receptionist
In House Primary Care Services
Booneville, AR
01.2022 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Optometry Technician
MCHC
Booneville, KY
05.2018 - 05.2022
- Maintained and updated electronic patient files, complying with confidentiality regulations such as Area of certification.
- Trained first-time contact wearers on insertion and removal of lenses.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
- Fitted and dispensed eyeglasses and contact lens products, verifying fit and prescription accuracy.
- Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
- Kept inventory stocked by ordering supplies when needed, preventing shortages that could disrupt patient care.
- Enhanced patient experience by delivering exceptional customer service and addressing concerns.
- Assisted in training new staff members on office procedures, fostering a supportive work environment.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
- Educated patients on proper contact lens care, reducing instances of complications or infections.
- Ensured accurate measurements were recorded during frame fittings to guarantee a comfortable fit for all customers.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.
Education
High School Diploma -
Owsley County High School
Booneville, KYSkills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Records maintenance
- Computer literacy
- Marketing
- Hospitable and friendly
- Admissions oversight
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Timeline
Admissions Coordinator
Owsley County Health Care Center
09.2024 - Current
Business Office Manager
Owsley County Health Care Center
09.2024 - Current
Receptionist
In House Primary Care Services
01.2022 - 09.2024
Optometry Technician
MCHC
05.2018 - 05.2022
High School Diploma -
Owsley County High School