Christy Plumb
Rancho Palos Verdes,CA
Summary
Hardworking, charismatic professional offering excellent communication, customer service, and organizational skills. A dedicated and dependable team member with the highest standards of accountability and attention to detail. Bringing a disciplined mindset to both professional and personal pursuits, reflected by the experience as part of high-performing teams and a personal passion for endurance sports. Foundational experience in spa operations provided a deep understanding of business and customer priorities. Recent roles in luxury fashion have strengthened the customer service skills and emphasized a commitment to excellence. This journey, including studies and residencies in Spain and England, has contributed to cultivating a well-rounded global perspective and cultural context.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Concierge | Virtual Styling | Brand Partnerships
Hammitt
1 2023 - Current
- Serving as a cornerstone of the customer experience, orchestrating connections between every department and the clientele
- The role encompasses a dynamic array of duties, from expertly guiding customers through the companies services and products, training team members and fostering growth in the virtual styling community
- With a dedication to white-glove service, consistently delivering exceptional experiences across all platforms, both locally in the Hermosa Beach Headquarters and nationwide
- Leveraging interpersonal skills and taking initiative beyond day-to-day responsibilities to cultivate brand partnerships that elevate Hammitt's presence and reach
Casting
Family Guy & American Dad, Disney/Fox
01.2021 - 01.2023
- Working as part of a well-primed team of three women producing over 40 episodes per year, the role requires direct collaboration with a wide array of contributors
- From the executive producers, show runners and talent to creative, operational and production departments
- Bridging the creative culture of the shows originators with the procedural rigor demanded by Disney
- Working across two IPs with as many as 10 shows in production concurrently calls for a composed and detail-oriented approach to the complex and fluid scheduling calendar
- The upstream tasks of review animation dailies, coordinating scripts, and generating talent contracts enabled insight and readiness for aligning talent and studio bookings
- In addition to a capacity to manage complexity, this role requires excellent interpersonal skills
- Working directly with 'A List' talent and their agents throughout the process from table reads to pick ups and taking a hands-on role in auditioning and casting for guest spots.
Production Assistant
TVS Production Design
01.2018 - 01.2020
- Assisted Art Director in commercial production for various industries
- Managed communication between creative leads, directors, and production teams
- Handled project management tasks including vendor coordination, budget tracking, and client bid assistance.
Executive Assistant
Susan Lektorich, Islander Realty/Mako Construction
01.2013 - 01.2018
- Provided administrative support, evolving into a central coordinator as business expanded
- Enhanced operational stability, established methods, and implemented project/office management tools
- Advanced to client-facing roles, directly managing prospects and clients alongside the Agent.
Salon Coordinator
JetRhys Salon
01.2007 - 01.2009
- As Salon Coordinator at JetRhys in Hillcrest, San Diego, the primary responsibility was to ensure a streamlined and enjoyable experience for our customers, effortless transitions for the stylists, and the maintenance of the salon's aesthetic appeal
- Priding ourselves on offering amazing services, products, and atmosphere, which set us apart in the industry
- Learning the core values of customer service and discovering a passion for helping others
- Every interaction with a client was an opportunity to make them feel valued and heard, fostering a sense of belonging within our salon community
- This customer-centric approach not only ensured client retention but also facilitated the development of lasting relationships
- Clients returned to JetRhys not only for the quality of our services but also for the exceptional experience we consistently provided.
Education
Bachelor of Arts - Visual And Performing Arts
California State University San Marcos
San Marcos CA 08.2007 - 05.2009
Theatre Arts -
London Academy of Music And Dramatic Arts
London EnglandSkills
Hospitality service expertise
MS Office Master
Shopify
Netsuite
Acuity
Gorgias Rise AI
CMR Network
Rise AI
Slack Superuser
G Suite Collaborative Tools
Scenechronize Suite
Talent Management Software
Locations
32664 Nantasket Drive, Rancho Palos Verdes, CA
Expertise
Communication & Collaboration, Customer Service & Management, Project Mgmt & Organization, Composed, Committed & Creative, Planning/Problem Solving, MS Office Master, Shopify, Netsuite, Mindbody, Acuity, Gorgias, Rise AI, CMR Network, Slack Superuser, AI Curious, G Suite Collaborative Tools, Scenechronize Suite, Talent Management Software, Real Estate Management Tools
References
- Marissa Ivener, Hammitt, (310) 756-2926, Marissa.Merced@yahoo.com
- Tatiana Van Sauter, TVS Production, (626) 710-2572, tatianavansauter@gmail.com
- Christine Terry, Terry/Sollito Casting, (323) 857-8841, christine@tslacasting.com
Timeline
Casting
Family Guy & American Dad, Disney/Fox
01.2021 - 01.2023
Production Assistant
TVS Production Design
01.2018 - 01.2020
Executive Assistant
Susan Lektorich, Islander Realty/Mako Construction
01.2013 - 01.2018
Bachelor of Arts - Visual And Performing Arts
California State University San Marcos
08.2007 - 05.2009
Salon Coordinator
JetRhys Salon
01.2007 - 01.2009
Concierge | Virtual Styling | Brand Partnerships
Hammitt
1 2023 - Current
Theatre Arts -
London Academy of Music And Dramatic Arts