Virginia Milla
Rancho Palos Verdes,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and day shift options.
Overview
7
7
years of professional experience
Work History
Office Clerk
A Plus Portable Services, LLC
Long Beach, CA
02.2025 - Current
- Maintain and record information in databases and files.
- Organize and retrieve files both physically and digitally.
- Provide customer service and route inquiries to the appropriate person or department.
- Assist with various tasks to maintain an efficient workspace.
FOH Team Leader
Chick-fil-A (Del Amo In-Line)
Torrance, CA
10.2023 - 06.2025
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Monitored employee performance to ensure compliance with company standards.
- Trained new staff on proper customer service techniques, policies and procedures.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Handled complaints, settled disputes and resolved customer conflicts.
- Coordinated with back of house management to ensure seamless service delivery.
FOH Trainer
Chick-fil-A (Del Amo In-Line)
Torrance, CA
06.2023 - 10.2023
- Conducted on-the-job training sessions with newly hired FOH employees.
- Instructed staff members on how to handle cash payments accurately while ensuring that security protocols are followed properly.
- Provided individual coaching sessions with FOH personnel who were struggling with certain aspects of their job duties.
- Mentored and trained new team members, helping to build confidence and demonstrate proper ways to complete job tasks.
- Assisted in resolving difficult customer issues by providing guidance on proper procedures for handling such situations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
FOH Team Member
Chick-fil-A (Del Amo In-Line)
Torrance, California
01.2019 - 05.2023
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Assisted colleagues whenever needed during peak business hours.
- Completed daily side work tasks assigned by supervisor or manager.
- Greeted customers and answered questions related to products and services.
Education
Bachelor of Arts - English Literature
California State University, Dominguez Hills
Carson, CAAssociate of Arts - English Literature
Los Angeles Harbor College
Wilmington, CA06-2024
High School Diploma -
Palos Verdes Peninsula High School
Rolling Hills Estates, CA06-2020
Skills
- Customer service
- Cash Handling
- Team Supervision
- Complaint resolution
- Coaching and Mentoring
- Staff Training
- Problem-Solving
- Leadership skills
Timeline
Office Clerk
A Plus Portable Services, LLC
02.2025 - Current
FOH Team Leader
Chick-fil-A (Del Amo In-Line)
10.2023 - 06.2025
FOH Trainer
Chick-fil-A (Del Amo In-Line)
06.2023 - 10.2023
FOH Team Member
Chick-fil-A (Del Amo In-Line)
01.2019 - 05.2023
Associate of Arts - English Literature
Los Angeles Harbor College
High School Diploma -
Palos Verdes Peninsula High School
Bachelor of Arts - English Literature
California State University, Dominguez Hills
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