Christy Porter
Summary
Proven track record in enhancing court operations and customer service at the State of Missouri, showcasing strong organization and legal terminology knowledge. Expert in document management and payment collection, achieving streamlined processes and improved access to court resources. Demonstrates exceptional office management skills, contributing to efficient and effective legal proceedings. Detail-oriented Court Clerk with over 10 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload. Helpful Court Clerk with 10 years' experience performing clerical duties for Andrew County court. Adept at preparing dockets and issuing orders of the court. Strong knowledge of court documents and legal terms. Prepared to apply enthusiasm and expertise to new position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Circuit Court Clerk
State Of Missouri
01.2013 - 01.2018
- Enhanced court operations by providing prompt and accurate assistance to judges, attorneys, and the public.
- Facilitated smooth courtroom proceedings by managing schedules, preparing dockets, and communicating effectively with all parties involved.
- Assisted in the development of a user-friendly website for the circuit court, providing easy access to forms, schedules, and other essential information.
- Provided exceptional customer service while responding promptly and accurately to inquiries from public regarding court procedures and case statuses.
- Streamlined communication between judges, attorneys, litigants, witnesses, jurors and bailiffs.
- Coordinated with law enforcement agencies for timely transportation and appearances of incarcerated defendants.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
Deputy Court Clerk
State Of Missouri
03.2013 - 12.2017
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
- Managed efficient scheduling of court proceedings to avoid conflicts and ensure timely resolution of cases.
- Handled financial transactions, including processing payments for fines and fees, ensuring accuracy and proper recordkeeping.
- Maintained high standards of professionalism while interacting with diverse populations, including litigants, attorneys, jurors, witnesses, law enforcement officers, and other court personnel.
- Continuously improved knowledge of laws, policies, procedures related to the role as Deputy Court Clerk through ongoing professional development opportunities.
- Collected court fees and fines and recorded amounts collected in JIS.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
Customer Service Manage, Cashier
Wal-Mart Supercenter
12.2011 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Child Support Enforcement Specialist
Division Of Child Support Services
09.2004 - 09.2010
- Established strong working relationships with key stakeholders, including local agencies and employers, to facilitate effective enforcement actions.
- Assisted colleagues in managing complex caseloads by providing guidance on best practices for handling difficult situations effectively and efficiently.
- Provided exceptional customer service by addressing queries and concerns of clients in a timely manner.
- Attended professional development workshops to stay current on policies and procedures within the child support enforcement field.
- Provided ongoing support to clients throughout the enforcement process, addressing concerns and advocating for their best interests when necessary.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Managed sensitive information discreetly while adhering to strict confidentiality protocols in accordance with state regulations and agency policies.
Correctional Officer
WRDCC
08.2002 - 09.2004
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
Education
Associate of Science - Criminal Justice
Missouri Western State University
Saint Joseph, MOHigh School Diploma -
Savannah High School
Savannah, MOSkills
- Strong Organization
- Legal Terminology Knowledge
- Data entry proficiency
- Document Management
- Records Maintenance
- Court procedures understanding
- Office Management
- Payment Collection
Timeline
Deputy Court Clerk
State Of Missouri
03.2013 - 12.2017
Circuit Court Clerk
State Of Missouri
01.2013 - 01.2018
Customer Service Manage, Cashier
Wal-Mart Supercenter
12.2011 - 02.2013
Child Support Enforcement Specialist
Division Of Child Support Services
09.2004 - 09.2010
Correctional Officer
WRDCC
08.2002 - 09.2004
Associate of Science - Criminal Justice
Missouri Western State University
High School Diploma -
Savannah High School
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