Christy Quintero
Los Angeles,CA
Summary
Dynamic Pharmacy Assistant with experience at Kaiser Permanente, adept at enhancing pharmacy operations and customer satisfaction. Proven ability in pharmaceutical calculations and resolving complaints, while maintaining HIPAA compliance. Recognized for streamlining workflows and training new staff, fostering a collaborative environment that improved efficiency and patient care.
Pharmacy professional with solid track record in assisting with prescription preparation and patient communication. Known for reliability and adaptability in fast-paced environments, consistently contributing to team success. Skilled in inventory management, customer service, and maintaining accurate records.
Overview
10
10
years of professional experience
Work History
Pharmacy Assistant
Kaiser Permanente
Los Angeles, CA
05.2022 - Current
- Supported pharmacy operations by processing patient medication orders and insurance claims.
- Educated patients on proper medication usage and potential side effects.
- Collaborated with pharmacists to maintain compliance with regulatory guidelines and safety protocols.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Typist
Walgreens
Arleta, CA
01.2016 - 07.2022
- Typed and formatted various documents, ensuring clarity and adherence to company standards.
- Managed data entry tasks with precision, maintaining an organized digital filing system.
- Collaborated with team members to streamline document processing workflows.
- Assisted in training new staff on typing protocols and software usage.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
Education
Bachelor's Degree - Health Care Administration
Los Angeles Pacific University
San Dimas, CA06-2028
High School Diploma -
Sacred Heart of Jesus High School
Los Angeles, CA06-2009
Skills
- Answering customer questions
- Data entry
- Resolving complaints
- Pharmaceutical calculations
- Attention to detail
- HIPAA compliance
- Customer relationship management
- Processing orders
- Supporting pharmacy operations
- Medication therapy support
- Customer service
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Assistant
Kaiser Permanente
05.2022 - Current
Pharmacy Typist
Walgreens
01.2016 - 07.2022
Bachelor's Degree - Health Care Administration
Los Angeles Pacific University
High School Diploma -
Sacred Heart of Jesus High School