Christy Radico
Myrtle Beach,SC
Summary
Having over a decade of experience in the hospitality industry. My career has spanned diverse settings, including cozy corner bars, bustling nightclubs, and prestigious 5-star restaurants. This varied background has provided me with a profound understanding of the industry and the capacity to adapt seamlessly to different environments. My passion lies in delivering exceptional customer service and crafting memorable experiences for patrons.
Overview
8
8
years of professional experience
Work History
Beverage Manager
North Beach Resort
North Myrtle Beach, South Carolina
04.2024 - 09.2024
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed beverage inventory and ordering processes to maintain adequate supply levels.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Implemented cost-control measures to optimize expenses related to beverage operations.
- Organized staff schedules to ensure adequate coverage during peak service periods.
Food and Beverage Manager
Twenty One Pips
Philadelphia, Pennsylvania
06.2022 - 03.2024
- Spearheaded a team of bartenders and servers delivering top-notch customer service and premium quality beverages
- Conceptualized and introduced innovative cocktail recipes and seasonal menus, driving sales growth
- Fostered robust relationships with regular customers, enhancing customer loyalty and business growth
- Efficiently managed cash transactions and performed opening/closing duties, ensuring operational smoothness
- Successfully resolved customer complaints, maintaining high levels of customer satisfaction
- Recruited and trained new employees, enhancing team performance and productivity
- Performed meticulous daily and weekly inventory checks, ensuring optimal stock levels
- Oversaw procurement of alcohol and front of house supplies, ensuring quality and cost-effectiveness
- Collaborated with clients on event planning, ensuring successful execution and customer satisfaction
- Introduced a profitable Happy Hour initiative, resulting in significant sales increase
- Implemented efficient systems and processes, improving operational efficiency and productivity
- Maintained strong vendor relationships, ensuring quality supplies at cost-effective prices
- Boosted team morale by initiating staff engagement programs, leading to improved service quality.
- Coordinated menu planning with chefs to enhance guest dining experiences.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
Lead Bartender
214 Restaurant
Media, PA
02.2022 - 05.2022
- Spearheaded the creation of innovative cocktails by integrating the latest mixology trends with infused liquors and house-made syrups
- Enforced strict cleanliness protocols for bar equipment, adhering to local and state sanitation regulations
- Recruited and mentored a high-performing team, fostering a culture of exceptional service
- Proactively addressed potential service issues, ensuring customer satisfaction and repeat business
- Boosted bar's reputation and customer base through unique drink offerings and superior service
- Elevated bar's market position by innovating drink menu, leading to increased patronage
- Pioneered a training program enhancing team's mixology skills, uplifting service standards
- Cultivated a team-oriented environment, significantly reducing staff turnover.
Lead Bartender
Rams Head Tavern
10.2021 - 03.2022
- Led training sessions for new staff, ensuring adherence to cash handling protocols
- Innovatively crafted a guest-inspired drink menu, driving a surge in liquor sales
- Efficiently organized weekly and private events, demonstrating strong coordination skills
- Successfully managed opening and closing operations of the bar
- Boosted customer satisfaction and revenue through personalized service and menu offerings
- Mentored new team members, fostering a collaborative and efficient work environment.
Bar Manager
Chadds Ford Tavern
10.2018 - 05.2020
- Spearheaded the development of innovative signature cocktails, aligning with seasonal menu shifts
- Boosted bar revenue through strategic drink creation and menu planning
- Led social media management, driving increased customer traffic
- Oversaw the hiring and training process of new bartenders, fostering a high-performing team
- Effectively organized events for large parties, enhancing customer experience and satisfaction
- Enhanced team performance by recruiting, training, and mentoring new bartending staff
- Implemented customer feedback mechanisms that improved menu offerings and service
- Enhanced supplier relations, ensuring high-quality ingredients for signature cocktails.
Manager
GG Italian
Glen Mills, Pennsylvania
06.2016 - 10.2018
- Managed daily operations, ensuring smooth workflow and customer satisfaction
- Innovatively designed and implemented bar menus, boosting customer engagement
- Led hiring and training of staff, fostering a collaborative work environment
- Effectively resolved conflicts, maintaining a positive atmosphere
- Oversaw inventory and P&L, resulting in optimal resource utilization
- Revolutionized the bar experience, making GG Italian the go-to spot for unique libations and events
- Introduced unique events at GG Italian, transforming client experience and loyalty
- Refined supply chain logistics, ensuring timely deliveries.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
College in Business -
Delaware County Community College
Media, PASkills
- Beverage inventory management
- Cocktail recipe development
- Alcohol compliance knowledge
- Event planning coordination
- Customer relationship management
- Staff training and mentoring
- Effective communication
- Problem solving techniques
- Time management practices
- Beverage pairing
- Bar operations
- Customer service background
- Operations oversight
- Team recruitment and training
- Supply ordering
- POS software proficiency
- Inventory management
- Bar supervision
- Menu development
- Supplier negotiations
- Reliable and responsible
- Scheduling
- Sales and marketing
Skills
- Mixology
- Creative Thinking
- Cash handling
- Time management
- Shift management
- Culinary experience
- Front desk
- Computer skills
- English
- Supervising experience
Timeline
Beverage Manager
North Beach Resort
04.2024 - 09.2024
Food and Beverage Manager
Twenty One Pips
06.2022 - 03.2024
Lead Bartender
214 Restaurant
02.2022 - 05.2022
Lead Bartender
Rams Head Tavern
10.2021 - 03.2022
Bar Manager
Chadds Ford Tavern
10.2018 - 05.2020
Manager
GG Italian
06.2016 - 10.2018
College in Business -
Delaware County Community College