Christy Salazar
Salt Lake City
Summary
Efficient and detail oriented, integrity and loyalty are very important to me. I am a fast learner and team player with over 20 years collections and customer service experience.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
29
29
years of professional experience
Work History
CREDIT & COLLECTIONS ANALYST, CUSTOMER SERVICE
HUNTER DOUGLAS
01.2007 - 01.2024
- Responsible for collecting and maintaining vendor accounts
- Helping customers with payment plans, credit increases, and overall account help
- Processing payments received and posting to accounts
- Also responsible for creating and maintaining weekly aging reports
- Always exceeding collection goals and KPI Metrics
PROVISIONER/NETWORKING
TEL America
01.2003 - 01.2006
- Create and maintain networking lines for long distance servicing
LINE COST ANALYST
TEL America
01.2001 - 01.2003
- Responsibilities included reviewing and approving invoices to ensure proper rates and charges and ensure correct billing to customers
- Negotiate carrier billing changes and resolve billing discrepancies and/or submit disputes and track accordingly
SUPERVISOR, CREDIT & COLLECTIONS
TEL America
01.1995 - 01.2001
- Responsible for collection of high dollar accounts and keeping department numbers up
- Trained, coached, and was a resource for the credit department, as well as aiding the credit manager
- Also, responsible for tracking all department members commission compensation
Education
Skyline HIGH SCHOOL -
Skyline HIGH SCHOOL
01.1988
INTEGRITY TRAINING -
INTEGRITY TRAINING
01.2010
Skills
- Excel
- Word
- SAP
- Salesforce
- Office
- Google Chat
- KPI Metrics
- Strong communication skills
- Account reconciliation
- Problem-solving capacity
- Relationship building
- Call center experience
- Account review
- Credit and collections
- Payment acceptance
- Payment posting
Timeline
CREDIT & COLLECTIONS ANALYST, CUSTOMER SERVICE
HUNTER DOUGLAS
01.2007 - 01.2024
PROVISIONER/NETWORKING
TEL America
01.2003 - 01.2006
LINE COST ANALYST
TEL America
01.2001 - 01.2003
SUPERVISOR, CREDIT & COLLECTIONS
TEL America
01.1995 - 01.2001
INTEGRITY TRAINING -
INTEGRITY TRAINING
Skyline HIGH SCHOOL -
Skyline HIGH SCHOOL
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