Christy Sheppard
Spring Hill,TN
Summary
Talented Team Leader experienced and dedicated to enhancing employee or customer satisfaction and business success. Diplomatic and friendly with proven commitment to exceptional customer service and training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Team Leader- Business Building Coach
Self Employed- Social Selling
04.2020 - Current
- Collaborated with others to create and execute game plans.
- Promote and foster positive atmosphere within my team environment 0f 141 people.
- Utilized positive communication to encourage team and promote systems, integrity, and respect.
- Boost personal confidence through personalized training sessions and continuous feedback.
- Encourage strong independent work ethics by demonstrating diligence, patience, and listening skills for others.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Schedule and organize team events. Host & schedule zoom meetings and trainings to cultivate relationships and build rapport.
- Develop relationships with clients to provide ongoing support and encouragement.
- Start conversations with potential customers. Ask great questions and actively listen for their need or pain points.
- Develop and deliver effective and engaging coaching sessions to improve performance.
Calibre Salon Owner /Salon Stylist
Self Employed
01.2012 - 10.2022
- Utilizing social media platforms and promotional events.
- Nurtured vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Oversaw daily salon operations and performed general salon tasks.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Mentored 7 salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Trained and motivated employees to perform daily business functions.
Financial Customer Service Representative III
Kitsap Credit Union
07.2007 - 12.2009
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Assisted clients with investment decisions, leading to higher portfolio returns and customer satisfaction.
- Streamlined account management for improved client experiences and increased retention rates.
- Contributed to achieving team sales targets by promoting relevant banking products and services tailored to individual client needs.
- Navigated complex client scenarios with tact and professionalism, resulting in successful resolution of conflicts or concerns.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Service Operations Manager
Albertsons
10.2000 - 07.2007
- Ensured regulatory compliance by staying up-to-date on industry standards and consistently updating company policies accordingly.
- Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
- Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
- Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.
- Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within organization.
- Developed high-performing team by providing ongoing training, coaching, and performance evaluations.
- Built culture of continuous improvement by encouraging innovation from team members at all levels of organization.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
Education
No Degree - Cosmetology Education
Salon Professional Academy- Tacoma WA
Tacoma, WA01.2012
High School Diploma -
South Kitsap High School
Port Orchard, WA06.2002
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Mentoring
- Leading Team Meetings/ zooms
- Client Support
- Client Service
- Coaching
Accomplishments
- Supervised team of 50 staff members.
- Graduated & achieved top tier level in cosmetology school
- Awards for running the best customer service team
- A leader & in the top 10% in Social Selling
Certification
- Cosmetology License - 2012 to present
- Certified Mental Wellness Coach- 2023
Timeline
Team Leader- Business Building Coach
Self Employed- Social Selling
04.2020 - Current
Calibre Salon Owner /Salon Stylist
Self Employed
01.2012 - 10.2022
Financial Customer Service Representative III
Kitsap Credit Union
07.2007 - 12.2009
Service Operations Manager
Albertsons
10.2000 - 07.2007
No Degree - Cosmetology Education
Salon Professional Academy- Tacoma WA
High School Diploma -
South Kitsap High School
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