Christy Smith
Streetsboro,OH
Summary
Dynamic healthcare professional with a proven track record at Parallon, excelling in patient pre-registration and patient access. Expert in Meditech and employee training, consistently surpassing collection targets and enhancing team performance. Renowned for delivering exceptional customer service while streamlining processes and ensuring accurate insurance verification.
Overview
20
20
years of professional experience
Work History
Pre Registration II
Parallon-Remote
06.2019 - Current
- Utilized various software and tools to streamline the pre-registrations process for patients and optimize performance.
- Achieved and sustained productivity exceeding 130% for over 12 months.
- Generated $145,000 in collections last month, and routinely fulfilled collection targets.
- Meeting target for on-queue percentage.
- Guided new hires through comprehensive job training, ensuring support is available throughout learning process and thereafter
- Coached colleagues to enhance confidence and exceed performance metrics.
- Verified insurance coverage and prepared estimates for upcoming services to inform patients.
- routinely accessible to colleagues during team lead absences
- Contributed to focus groups focused on future computer program developments
- Scheduled pre-admission testing appointments for upcoming surgeries.
Patient Access Representative
Summa Health Systems
Akron, OH
02.2005 - 01.2015
- Operated as patient registrar and outpatient test scheduler.
- Managed incoming stat calls from nurses and physicians to ensure timely responses.
Facilitated daily communication between nurses, physicians, technicians, patients, and family members. - Verified insurance authorizations were secured as necessary.
- Mentored new hires
- Engaged in leadership meetings as department representative
- Collaborated with physicians to enhance the accuracy of dictation notes.
Proofread and corrected dictation notes to ensure clarity and precision. - Created new patient accounts in EMR system as needed.
- Coordinated with nursing homes and ambulance services to facilitate prompt patient arrivals at designated times
Education
Medical Billing/Administration
Akron Institute of Technology (Herzing)
Cuyahoga Falls 10-2004
Skills
- Meditech
- Expanse
- Cerner
- One Source
- Employee training
- Remarkable customer service
Timeline
Pre Registration II
Parallon-Remote
06.2019 - Current
Patient Access Representative
Summa Health Systems
02.2005 - 01.2015
Medical Billing/Administration
Akron Institute of Technology (Herzing)