JoAnn Dorman
Tribes Hill
Summary
Adept at managing high patient volumes in busy hospital environments. Offering superior communication and planning abilities combined with a solid understanding of admissions policies, scheduling requirements, and financial procedures built over many years in the field.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Registration Representative
Nathan Littauer Hospital and Nursing Home
Gloversville
02.2023 - Current
- Proficient with Meditech/Expanse , electronic billing and electric medical/health records systems.
- Greets and interviews patients and their families.
- Collects and enters all patient data such as demographics, clinical, billing, insurance.
- Provides customer service and answers all patient and family questions; explains office policy and procedures.
- Registers and verifies insurance information and obtains insurance authorizations.
- Works patient check out and assists the patient when needing referrals and follow up appointments.
- Ensures patient files are complete with proper data entry and documentation per policy requirements.
- Ensures patient confidentially and HIPAA compliance
- Partners with healthcare providers to ensure a positive patient experience.
Office Operations Assistant/Mental Health
St. Mary's Healthcare
Amsterdam
04.2013 - 09.2023
- Certified HIM CUSTODIAN
- Proficient with Medent and Meditech electronic billing and electric medical/health records systems.
- Greets and interviews patients and their families.
- Collects and enters all patient data such as demographics, clinical, billing, insurance.
- Provides customer service and answers all patient and family questions; explains office policy and procedures.
- Registers and verifies insurance information and obtains insurance authorizations.
- Works patient check out and assists the patient when needing referrals and follow up appointments.
- Ensures patient files are complete with proper data entry and documentation per policy requirements.
- Ensures patient confidentially and HIPAA compliance
- Partners with healthcare providers to ensure a positive patient experience.
- Assisted in the onboarding of new employees, trained on EMR/EHR systems and policy and procedure.
Customer Sales and Service Representative
TIME WARNER CABLE INC
Schenectady
10.1998 - 11.2011
- Worked remotely for 5 years.
- Worked in the Collections Department and is experienced in collections policy and procedure.
- Worked in-store front desk setting up accounts, accepting payments, and resolving customer issues.
- Answered an average of 75 calls per day in call center queue.
- Provided customer service, troubleshooted customer issues and resolved billing discrepancies.
- Solicited sales for new or additional services or products with a customer base of over 14 million.
Financial Sales Representative
AMSTERDAM FEDERAL SAVINGS AND LOAN ASSOC
Amsterdam
04.1995 - 10.1998
- Compiled information about new accounts, entered account information into the customer's account profile.
- Filed related forms or other documents per policy.
- Collected and recorded customer deposits and fees, and issue receipts using computers.
- Performed teller duties as needed.
Education
Independent Studies - Certificate
Fulton-Montgomery Community College
New York, NYSkills
- Client services
- EHR systems
- Insurance Verification
- Sales
- Banking
- Upselling
- Microsoft Outlook
- Patient Care
- Care plans
- Intake
- Medical Records
- ICD-10
- SharePoint
- Documentation review
- Phone etiquette
- Communication skills
- Public health
- Marketing
- Medicare
- Account Management
- Emergency medicine
- Microsoft Word
- EMR systems
- Microsoft Excel
- Medical Office Experience
- ICD-9
- Medical Terminology
- Computer skills
- Clerical experience
- Order entry
- HIPAA
- CRM software
- Patient interaction
- Medical terminology
- EMR Systems
- Meditech
- Front desk
- Appointment scheduling
- Computer literacy
- Organizational skills
- Windows
- Outbound calling
- Microsoft Office
- Medical records
- Customer support
- Customer service
- English
- Typing
- Electronic health records
- Insurance verification
- Patient registration
- HIPAA compliance
- Medical billing
- Customer relationship management
- Data entry accuracy
- Conflict resolution
- Effective communication
- Detail orientation
- Problem solving
- Time management
- Hospitality and accommodation
- Admissions requirements
- Daily operations management
- Administrative functions
- Computer database coordination
- Records management
- File coordination
- Medical office procedures
- Patient contact
Certification
Driver's License
Relocation
Leander, TX
Timeline
Registration Representative
Nathan Littauer Hospital and Nursing Home
02.2023 - Current
Office Operations Assistant/Mental Health
St. Mary's Healthcare
04.2013 - 09.2023
Customer Sales and Service Representative
TIME WARNER CABLE INC
10.1998 - 11.2011
Financial Sales Representative
AMSTERDAM FEDERAL SAVINGS AND LOAN ASSOC
04.1995 - 10.1998
Independent Studies - Certificate
Fulton-Montgomery Community College