Christopher Dixon
Plano,TX
Summary
Professional with robust background in healthcare administration, bringing valuable experience in patient registration and office management. Proven ability to enhance patient satisfaction and maintain meticulous records. Highly collaborative and results-driven, known for reliability and adaptability in dynamic environments. Strong skills in data accuracy and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registration Representative
Methodist Richardson Emergency Room
Richardson, TX
05.2024 - Current
- Communicate clearly and openly
- Verify Insurance
- Greet patients
- Collect copayments
- Verify Demographics
- Check-in patients
- Give great customer service
- Scanning documents
- Answering questions patients have to the best of my abilities
- Assisting patients in filling out forms
- Updating patients demographics with the correct information
- Referring patients to our financial counselor
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Facilitated effective communication between patients and medical staff to streamline registration workflows.
Back Office Assistant
Trinity Surgical Consultants (Methodist Richardson)
05.2023 - 05.2024
- Managed incoming and outgoing faxes to ensure timely communication and documentation.
- Responded to telephone calls, providing information and resolving issues to maintain effective service delivery.
- Organized and managed appointment scheduling to optimize workflow.
- Supported medical assistants in daily operational tasks to enhance patient care efficiency.
- Facilitated safe and efficient transportation of patients to and from medical facilities.
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Executed retrieval of medical imaging data for diagnostic purposes.
- Scanning documents
- Verifying Insurance
- Verifying Demographics
- Collecting payments
- Dismissing patients
- Obtaining insurance referrals
- Fax documents/ medical information
- Coordinated patient scheduling and follow-ups to optimize clinic efficiency.
- Oversaw electronic health records management, ensuring data accuracy and regulatory compliance.
Front desk receptionist
Residence Inn DFW South Irving
Irving
11.2022 - 05.2024
- Front desk receptionist
- Creation of reservations
- Inform guest about our hotel
- Cancel reservations
- Adjust reservations
- Schedule pick times and drop off times
- Complete transactions
- Provide toiletries and or dry cleaning
Sales Associate
TJX Companies
Irving, TX
10.2020 - 11.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with locating and choosing merchandise in any store department.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Education
High School Diploma -
Jack E Singley Academy
Irving, TX05-2022
No Degree - Nursing
Brookhaven College
Dallas, TX01-2028
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Product and Service Sales
- Cash Handling
- Problem-solving skills
- Patient services
- Sales training
- Merchandising understanding
- Client Service
- Cash register operation
- Professional demeanor
- Logging Information
- Registration
- Cross-functional teamwork
- Insurance procedures
- HIPAA compliance
- Daily operations management
- Patient confidentiality
- Insurance verification
- Documentation skills
- Patient registration
Certification
Basic Life Support Certification
Timeline
Registration Representative
Methodist Richardson Emergency Room
05.2024 - Current
Back Office Assistant
Trinity Surgical Consultants (Methodist Richardson)
05.2023 - 05.2024
Front desk receptionist
Residence Inn DFW South Irving
11.2022 - 05.2024
Sales Associate
TJX Companies
10.2020 - 11.2021
High School Diploma -
Jack E Singley Academy
No Degree - Nursing
Brookhaven College