Romesa Lash-Cross
Lansing,Il.
Summary
Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records. Looking for a new role with the chance for advancement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registration Representative
Community Health Network
11.2022 - Current
- Explained form wording to patients to help each understand information required.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Confirmed patient demographics and updated practice management software for accuracy.
- Collected demographic and insurance information from patients.
- Determined appropriate appointment type and scheduled each in system.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Secretary
Franciscan Physician Network
08.2022 - Current
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Patient Service Representative
University of Chicago Medical Center
11.2009 - 11.2020
- Welcomed all visitors to Hematology Oncology and interacts closely with patients to create a comfortable environment that is receptive to patient’s in the Hospital Information System
- Interacts with Physicians and hospital personnel to schedule a wide variety of exam appointments in the Department appointment registration including Ct scans, Mri’s,
- Mammograms, etc.
- 9 years of advanced revenue cycle hospital experience working in patient access, insurance verification, hospital billing, and third party collection
- Thorough Knowledge of Medicare, Medicaid, HMO’s and private/commercial insurance payers
- Epic Super user
- Team lead to a crew of 10.
Clinica Data Entry Specialist
University of Chicago Hospital
03.2005 - 11.2009
- Input over 8,000 Patients clinical data such as Allergies and Medications on patients charts for the various clinics at the University weekly
- Team lead to a crew of 4
Pharmacy Technician
Osco Pharmacy
05.2003 - 03.2005
- Input prescriptions to be processed through the computer on a daily basis
- Count, filled and dispensed all medications to customers at point of sale
- 2
Education
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Argosy University
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2004
Skills
- To obtain a challenging position where I can enhance and use the skills and experience that I possess
- With an opportunity for growth
- Patient Services Coordination
- Admissions Requirements
- Patient Registration
- Cancellation Processing
- HIPAA Procedures
- Registration Coordination
- Client Relationships
- Demographics Information
- Medical Terminology
- Payment Processing
- Patient Scheduling
- Registration Documents
- Call Transfers
- Maintaining Documents and Records
Certification
Basic Computer Skills Training for Professionals Career Preparations and Life Skills Training
Pharmacy Technician License
Timeline
Registration Representative
Community Health Network
11.2022 - Current
Secretary
Franciscan Physician Network
08.2022 - Current
Patient Service Representative
University of Chicago Medical Center
11.2009 - 11.2020
Clinica Data Entry Specialist
University of Chicago Hospital
03.2005 - 11.2009
Pharmacy Technician
Osco Pharmacy
05.2003 - 03.2005
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Argosy University
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