DAWN PREVADE
McDonald,PA
Summary
Dynamic professional with extensive experience at CCAC, its operations, excelling in customer service and problem-solving. Proven ability to enhance student satisfaction through effective communication and enrollment processing. Proficient with operational functions and adept at multitasking, ensuring operational efficiency while fostering a collaborative team environment. Committed to maintaining high standards of compliance and service excellence.
Overview
27
27
years of professional experience
Work History
Registration Representative
CCAC
Oakdale, Pennsylvania
03.2022 - Current
- Guided students through admissions, registration, and course schedule inquiries, ensuring clarity and understanding.
- Clarified college policies, deadlines, and registration procedures, helping students navigate the enrollment process.
- Processed student registration requests for CCAC enrollment services.
- Reviewed student records for accuracy and registration eligibility.
- Entered enrollment data into CCAC student information systems.
- Resolved registration issues with advising, records, and financial aid staff.
- Delivered exceptional customer service by addressing inquiries and resolving issues to enhance student satisfaction.
- Supported front desk service for CCAC students and visitors.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Custodian
CCAC
Oakdale, PA
09.2018 - 03.2022
- Sanitized restrooms, fixtures, and high-touch surfaces with approved cleaning supplies.
- Cleaned CCAC classrooms, offices, and common areas to support daily readiness.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Used floor buffers, vacuums, carpet cleaners, etc. regarding cleaning equipment during routine custodial work.
- Set up and broke down event spaces for campus meetings and activities, ensuring seamless transitions.
- Ensured safety by verifying all entrances were securely closed at the end of the day.
- Reported maintenance concerns and safety hazards to CCAC supervisors promptly.
Home Health Care Worker
Community Living & Support Services
Pittsburgh, PA
06.2008 - 08.2025
- Assisted a disabled individual with daily activities to enhance independence and quality of life.
- Monitor and dispense daily medications/injections.
- Transported clients to community activities, medical visits, and errands.
- Maintained cleanliness of home to promote comfort and hygiene, launder, drive and assist with doctor appts., grocery store, miscellaneous tasks, etc.
- Balanced and paid bills to ensure timely financial obligations.
Administrative Assistant
Per-Se Technologies, Inc.
Greentree, PA
06.2005 - 05.2008
- Coordinated travel arrangements, including flights and business meals, for multiple v.p.s and executives.
- Created spreadsheets/documents regarding clientele and finances.
- Solved incoming issues for doctors, health insurances, and patients alike.
- Verified credentialing compliance for doctors with health insurance partnerships.
Secretary
Per-Se Technologies, Inc.
Greentree, PA
08.2004 - 06.2005
- Greeted and assisted visitors, facilitated onboarding for new hires, and explained HIPAA regulations to ensure compliance and understanding.
- Answered phones, transferred calls, and addressed concerns of clients/customers to ensure effective communication.
- Created and/or maintained private documents/spreadsheets, typed letters, PowerPoint presentations, etc.
- Assisted human resources with onboarding new hires, conducting background checks and validating previous employment to support hiring processes.
- Alphabetized and collated large amounts of patient data, miscellaneous doctor reports.
- Supported data entry and account representatives.
- Received promotion to administrative assistant due to excellent performance.
Waitress/Cook
Muenster's Pizza
McDonald, PA
09.1999 - 02.2004
- Prepared and cooked various foods while ensuring cleanliness through hand washing dishes and sanitizing restaurant during shift.
- Prepared food and organized restaurant for smooth operations next day/shift.
- Greeted customers, seated them, and served beverages and meals to enhance dining experience.
Education
Diploma - High School
West Allegheny High School
Imperial, PA06-2002
Skills
- Experience with Colleague along with my position has given me knowledge of how our operational systems function, policy and procedures, enrollment processing, onboarding support, FERPA compliance, etc
- Proficient in typing, word, excel, powerpoint, etc
- Excellent customer service, problem solving, conflict resolution, multi-tasking and prioritization
- Experience in dealing with dissatisfied customers, handling problematic issues, keeping employee spirits motivated, etc
- Great team player and work well alone to complete tasks in an efficient and timely manner
Timeline
Registration Representative
CCAC
03.2022 - Current
Custodian
CCAC
09.2018 - 03.2022
Home Health Care Worker
Community Living & Support Services
06.2008 - 08.2025
Administrative Assistant
Per-Se Technologies, Inc.
06.2005 - 05.2008
Secretary
Per-Se Technologies, Inc.
08.2004 - 06.2005
Waitress/Cook
Muenster's Pizza
09.1999 - 02.2004
Diploma - High School
West Allegheny High School