Debbie J Nelson
Cameron,WI
Summary
Professional with experience in patient registration and administrative support, prepared for this role. Adept at managing patient information, processing registrations, and ensuring accurate data entry. Strong focus on team collaboration and adaptability with changing needs. Known for reliability, effective communication, and exceptional problem-solving skills.
Experienced with patient registration and administrative duties, ensuring smooth and efficient operations. Utilizes strong communication and problem-solving skills to enhance patient experiences and resolve issues promptly.
Knowledge of healthcare software and compliance standards, ensuring data integrity and confidentiality.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Compassionate professional with over 15 years in patient access roles, skilled in managing high-stress situations and ensuring compliance with healthcare regulations. Committed to delivering exceptional service and improving patient satisfaction through empathetic communication and effective resolution of inquiries.
Overview
19
19
years of professional experience
Work History
Registration Representative
Marshfield Medical Center/Sandford Health
Rice Lake, WI 54868
11.2023 - Current
- Facilitated patient registration processes, ensuring accuracy of demographic and insurance information.
- Utilized electronic health record systems to manage patient data efficiently.
- Monitored compliance with HIPAA regulations during patient data handling and storage.
- Resolved patient inquiries, providing exceptional customer service to enhance satisfaction levels.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
Patient Access Representative
Mayo Clinic Health System
Barron, WI 54812
04.2007 - 06.2023
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Coordinated insurance verification, facilitating timely authorizations for patient services.
- Assisted patients in navigating healthcare resources, enhancing overall patient experience and satisfaction.
- Developed streamlined workflows for appointment scheduling, improving efficiency across departments.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
Loan Officer
Heights Finance
Rice Lake, WI 54868
08.2013 - 04.2019
- Reviewed loan applications for compliance with regulatory standards and company policies.
- Streamlined documentation processes to enhance efficiency and reduce turnaround time for loan approvals.
- Led initiatives to enhance client satisfaction through timely updates and responsive support throughout the loan cycle.
- Continuously updated knowledge of company products, guidelines, and loan programs to ensure accuracy in advising borrowers on their options.
- Enhanced customer satisfaction by providing timely and accurate information on loan products and services.
- Maintained strict compliance with industry regulations and company policies during all stages of the loan process.
Education
Medical Administrative Specialist
Wisconsin Indianhead Technical College
Rice Lake, WI 5486812-2006
Skills
- Cross-functional teamwork
- Insurance procedures
- HIPAA compliance
- Daily operations management
- Patient confidentiality
- Patient registration
- Documentation skills
- Insurance verification
- Client relations
- Medical office procedures
- Appointment scheduling
- Records management
- Administrative functions
- Patient contact
- Switchboard management
- HIPAA procedures
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Time management abilities
Languages
English
Professional Working
Timeline
Registration Representative
Marshfield Medical Center/Sandford Health
11.2023 - Current
Loan Officer
Heights Finance
08.2013 - 04.2019
Patient Access Representative
Mayo Clinic Health System
04.2007 - 06.2023
Medical Administrative Specialist
Wisconsin Indianhead Technical College