Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angela Finklea

Marion,SC

Summary

Dynamic healthcare professional with experience at Mcleod Health Dillon, excelling in patient registration and HIPAA compliance. Proven ability to enhance operational efficiency through innovative strategies and cross-functional teamwork. Skilled in insurance verification and dedicated to maintaining patient confidentiality while delivering exceptional service. Committed to fostering a positive work environment and achieving high customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registration Representative

Mcleod Health Dillon
03.2023 - Current
  • Maintained accurate records by updating patient demographics, insurance, and financial information.
  • Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
  • Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
  • Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
  • Provided thorough information about admissions policies, financial requirements, and check-in procedures.
  • Collected demographic and insurance information from patients.

Customer Service Advocate

Blue Cross Blue Shield of SC
04.2021 - 02.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.

Medical Assistant

Mcleod Regional Medical Center
09.2019 - 05.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Education

Associates - Medical Billing & Coding

Miller-Motte College
Conway, SC
08-2024

High School Diploma -

Mullins High School
Mullins, SC
06-1988

Skills

  • Cross-functional teamwork
  • Insurance procedures
  • HIPAA compliance
  • Daily operations management
  • Patient registration
  • Patient confidentiality
  • Insurance verification
  • Appointment scheduling
  • Healthcare administration
  • Medical terminology
  • Teamwork
  • Time management
  • Reliability

Certification

Certified Medical Assistant - (4 Years)

Certified Medical Billing & Coding- (3 years)

CPR Training ( 5 Years)

Languages

English
Full Professional

Timeline

Registration Representative

Mcleod Health Dillon
03.2023 - Current

Customer Service Advocate

Blue Cross Blue Shield of SC
04.2021 - 02.2023

Medical Assistant

Mcleod Regional Medical Center
09.2019 - 05.2021

Associates - Medical Billing & Coding

Miller-Motte College

High School Diploma -

Mullins High School

Similar Profiles

CREATE PROFILE