Christy Spurlin

• Self-motivated, with a strong sense of personal responsibility.
• Met productivity by working 55 accounts per day.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Processed insurance authorization requests efficiently to ensure timely patient care.
• Reviewed medical documentation for accuracy and completeness prior to submission.
• Documented authorization status in electronic health record systems accurately and promptly.
• Streamlined insurance authorization processes by implementing efficient workflow strategies.
• Reduced claim denials by diligently reviewing and correcting errors in authorization submissions.
• Resolved complex authorization issues, working closely with insurance companies to find solutions.
• Reached out to insurance carriers to obtain prior authorization for testing and procedures.

Utilized electronic health record systems to track appointments and maintain accurate patient information.

• Assisted in training new staff on scheduling protocols and software use for seamless integration.
• Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
• Collaborated with healthcare providers to prioritize appointments based on urgency and resource availability.
• Used electronic systems to enter provider orders.
• Ensured timely insurance verification for all scheduled appointments, preventing delays in treatment plans.
• Provided exceptional support during high call volume periods, managing multiple lines simultaneously without compromising quality of service.
• Managed approximately 55 incoming calls per day.

• Effectively controlled the release of proprietary and confidential information for general client lists.
• Saved money by recruiting high-profile account providers and negotiating cost-saving contracts.
• Recruited and trained over 100 individuals to support multi-functional employee teams for roles in management, hospitality or maintenance, security, technical specialties, students and community volunteers
• Assisted in the new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
• Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.

• Verified that information in the computer system was up-to-date and accurate.
• Assisted with payroll preparation and entered data into cumulative payroll document.
• Processed applications, payments, corrections, endorsements and cancellations.
• Prepared necessary paperwork to process insurance sales and renewals.

• Supervised assembly line operations, ensuring adherence to safety protocols and quality standards.
• Coordinated workflow among team members, enhancing productivity and efficiency across shifts.
• Trained new employees on equipment usage and assembly procedures to ensure smooth integration into the team.
• Monitored production metrics, identifying areas for improvement and implementing corrective actions when necessary.
• Collaborated with management to address operational challenges, contributing to continuous improvement initiatives.
• Monitored inventory levels of parts and materials, ensuring timely replenishment to avoid production disruptions.

Business Administration and Communications coursework