Brittany Fisher
Van Buren,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Bedded Insurance Authorization
Ensemble Health Partners
Van Buren, Arkansas
01/12/21 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Recognized by management for exceptional work ethic.
Health Services Specialist II
Arkansas Department of Health
Fort Smith
08.2014 - 01.2021
- Utilized customer service skills and detailed system knowledge to support clinic operations
- Scheduled and confirmed patient appointments with patients
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Received and screened high volume of internal and external communications
- Meticulously followed standards, promoting data accuracy and confidentiality when reviewing vital records for issuance to funeral homes and the public
- Processing payments for services rendered, running daily financial reports, processing the end of day deposits
- Worked as a team lead of contact tracers during the Coronavirus epidemic, reached out to contacts of index cases to issue quarantine orders, resolved escalation tickets from our vendors, and worked closely with epidemiology to handle priority or sensitive cases.
Patient Transporter/Physical Therapy Aide
Brownwood Life Care Center
Fort Smith
02.2014 - 08.2014
- Picked up requested orders to move equipment and supplies to assigned treatment areas
- Maintained all schedules by delivering patients safely and on time to doctors’ appointments
- Facilitated best care by developing strong and trusting rapport with patient
- Moved patients in and out of vehicles and lifted on and off beds
- Provided patient transport using various equipment and adhered to safety protocols
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment
- Helped with basic clinical needs and responded to patient requests
- Supported patients in physical therapy procedures to restore function and decrease pain
- Worked as part of team to execute proper care of body mechanics and safety of patient.
Insurance Enrollment
Arkansas Department of Health
Fort Smith
09.2013 - 02.2014
- Analyzed customer needs and provided best options, upselling products and services
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
- Provided quick turnaround time when customers called with questions, usually within 1 hour
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution
- Engaged customers and provided high level of service by carefully explaining details about documents
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Collaborated with others to discuss new outreach opportunities.
Education
High School Diploma -
Cedarville High School
Some College (No Degree) -
University of Arkansas-Fort Smith
Skills
- Recording histories
- Planning and coordination
- Problem resolution
- MS Office
- Business operations
- Team management
- CRCR certified
- Troubleshooting
- Time Management
References
References available upon request.
Timeline
Health Services Specialist II
Arkansas Department of Health
08.2014 - 01.2021
Patient Transporter/Physical Therapy Aide
Brownwood Life Care Center
02.2014 - 08.2014
Insurance Enrollment
Arkansas Department of Health
09.2013 - 02.2014
Bedded Insurance Authorization
Ensemble Health Partners
01/12/21 - Current
High School Diploma -
Cedarville High School
Some College (No Degree) -
University of Arkansas-Fort Smith
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