Christy Stewart
Barboursville,WV
Summary
- Years of retail experience with great communication skills.
- Effectively sets priorities in order to meet customers needs.
- Great teamwork to ensure that a store is kept presentable with merchandise being organized appropriately.
- Problem solving skills answering phones professionally and effectively.
- Communicating with the customer over the phone with kindness and empathy to better assist them.
5+ Years In Retail
5+ Years Telephone Experience
Overview
10
10
years of professional experience
Work History
Online Personal Shopper
Wal-Mart Supercenter
01.2022 - 09.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up carts.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Fitting Room Attendant
Wal-Mart Supercenter
07.2015 - 10.2018
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Answered customer telephone calls to provide information about store policies and available merchandise while assisting customers in the fitting room.
- Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
- Improved customer satisfaction by efficiently managing fitting rooms and maintaining a clean, organized space.
- Maintained thorough knowledge of store layout and product offerings to efficiently direct customers to their desired items or departments.
- Exceeded customer expectations by going above and beyond in providing personalized assistance, fostering loyalty and repeat business.
- Picked out correct sizes and colors according to each customer's specific interests.
- Organized and sized clothing everyday to make sure customer can find the item that they are looking for.
Financial Account Representative
GC Services
03.2014 - 08.2014
- Processed client payments and updated accounts over the phone.
- Enhanced customer satisfaction by uncovering and correcting outstanding financial problems and account errors.
- Facilitated the smooth onboarding of new clients by providing exceptional customer service and addressing their concerns promptly.
Softlines Sales Associate
Target
06.2012 - 03.2014
- Assisted customers in fitting room and on sales floor.
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Answered customer calls to store to provide information about store policies and available merchandise.
- Repackaged and tagged merchandise to be placed on sales floor.
- Folded and sized clothing accordingly.
Education
GED - High School Equivalent Degree
Cabell County Career Technology Center
Huntington, WV10.2011
Skills
- Excellent Customer Service
- Delivery Management
- Public Speaking
- Answering Phones
- Communication
- Multitasking and Organization
- Computer Knowledge
- Typing
- Problem Solving
- Item Location
- Time Efficient
Timeline
Online Personal Shopper
Wal-Mart Supercenter
01.2022 - 09.2022
Fitting Room Attendant
Wal-Mart Supercenter
07.2015 - 10.2018
Financial Account Representative
GC Services
03.2014 - 08.2014
Softlines Sales Associate
Target
06.2012 - 03.2014
GED - High School Equivalent Degree
Cabell County Career Technology Center