Heidi Rodriguez
Glendale,AZ
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Walmart
Avondale, Arizona
01.2023 - Current
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Developed strategies to increase sales and improve customer experience.
- Determined the best delivery methods based on order size and destination.
- Researched new fashion trends and recommended products accordingly.
- Maintained accurate records of orders, returns, exchanges and payments.
- Processed refunds, returns and exchanges efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
Restaurant Hostess
IHOP
Phoenix, Arizona
05.2022 - 01.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and sat customers at tables or in waiting areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
High School Diploma -
Westview High School
Avondale, AZ05-2021
Some College (No Degree) - Psychology
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
Always find a solution to a problem
- Delivery Management
- Flexible Schedule
- Prioritizing Orders
- Attention to Detail
- Customer Service
- Physical Stamina
- Customer service expertise
- Heavy Lifting
- Online Order Processing
- Strong Work Ethic
- Positive and professional
- Professional Appearance
- Dining customer service
- Guest Seating
- Exceptional customer service
- Active Listening
- Interpersonal Communication
- Basic Math
- Excellent Communication
- Training and mentoring
- Employee Motivation
- Complex Problem-Solving
Timeline
Online Personal Shopper
Walmart
01.2023 - Current
Restaurant Hostess
IHOP
05.2022 - 01.2023
High School Diploma -
Westview High School
Some College (No Degree) - Psychology
Maricopa Community Colleges - Glendale Community College