Ivory Ballard
Baton Rouge,LA
Summary
Worked at Walmart, where I developed strong customer service and retail skills in a fast-paced environment. Responsibilities included managing inventory, assisting customers, and ensuring store presentation met company standards, which contributed to enhanced customer satisfaction and sales performance.
At Sagility Health, I gained experience in healthcare consulting, focusing on improving operational efficiencies and patient outcomes. Collaborated with diverse teams to analyze data and implement solutions that enhanced service delivery and streamlined processes.
At Teleperformance, I provided high-quality customer support in a call center setting, addressing inquiries and resolving issues effectively. Strengthened communication and problem-solving abilities while meeting key performance metrics and contributing to a positive team environment.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
Baton Rouge, LA
07.2024 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Business Owner
Poision Ivy Lashes LLC
Kenner, LA
03.2021 - Current
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service Representative
Sagility Health
Remote
12.2023 - 07.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Agent
Teleperformance USA
Salt Lake City, UT
05.2021 - 12.2021
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Education
Master Of Criminal Justice - Criminal Justice
Delgado Community College
New Orleans, LAHigh School Diploma - High School Curriculum
The Net 2 Charter High School
New Orleans, LA08.2022
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Delivery Management
- Brand Awareness
- Styling Techniques
- Route Planning
- E-commerce understanding
- Strong fashion sense
- Fashion Trend Forecasting
- Hospitality and accommodation
- Store relations
- Customer Service
- Vehicle upkeep
- Attention to Detail
- Prioritizing Orders
- Online Order Processing
- Upbeat and Outgoing Attitude
- Decision-Making
- Heavy Lifting
- Customer Relations
- Accurate money handling
- Product Knowledge
- Flexible Schedule
- Relationship Building
- Verifying Order Accuracy
- Sales expertise
- Planning and Organization
- Physical Stamina
- Sales proficiency
- Online ordering familiarity
- Advertising and marketing
- Product expertise
- Lift up to 90 pounds
- Merchandise Selection
- Payment Processing
- Market Trends Analysis
- Trend understanding
- Documentation And Reporting
- Fashion trends
- Trend forecasting
- Purchase Recommendations
- Shopping management
- Order proofing
- Vendor engagement
- Delivery procedures
- Strong interpersonal skills
- Product awareness
- Mobile ordering understanding
- Delivery organization
- Order coordination
- Problem-Solving
- Teamwork and Collaboration
- Strong Work Ethic
- Multitasking and Organization
- Excellent Communication
- Answering Phones
- Personal Assistance
- Public Speaking
- Creative Thinking
- Staff Collaboration
- Filing and Recordkeeping
- Product Recommendations
- Data Entry
- Schedule Management
- Organizing and Preparing Meetings
- Inventory Management
- Mobility Assistance
- Business Correspondence
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
Timeline
Online Personal Shopper
Walmart
07.2024 - Current
Customer Service Representative
Sagility Health
12.2023 - 07.2024
Agent
Teleperformance USA
05.2021 - 12.2021
Business Owner
Poision Ivy Lashes LLC
03.2021 - Current
Master Of Criminal Justice - Criminal Justice
Delgado Community College
High School Diploma - High School Curriculum
The Net 2 Charter High School