CHRISTY WADE
Sacramento,Ca
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Have a willingness to take on added responsibilities to meet the goals of the organization and to complete the tasks at hand. I have great customer service skills which I used daily while working in retail, the food industry and a movie theater. I also worked as a Help Desk Analyst, IT Technical Specialist, Project Manager and Cyber Security Analyst at different agencies for the State of Ca before retiring.
Overview
27
27
years of professional experience
Work History
Part-Time Elevator Operator
Golden 1 Center - Guest Services
Sacramento, Ca
08.2021 - Current
- Manually operate elevators using buttons
- Greet passengers, determine their destination
- Ensure doors close safely, manage passenger flow to prevent overloading, and monitor for unauthorized access
- Provide directions to guests for where they are seated for the event or amenities within the building. Provide additional information about the event, eateries or any other questions the guest may have. Defer any questions that I am unable to answer to the Lead, supervisor or management working the event
- Act as a calming influence and follow safety protocols if there is an emergency situation during the event
- Report malfunctioning equipment or needed repairs to building management
Lead Cyber Security Analyst
Dept. of Justice
Sacramento, Ca
02.2018 - 12.2020
- Revised and developed information security policies, and created security procedures to enforce security compliance, for over 2000 Department of Justice (DOJ) and Attorney General (AG) staff
- Security Awareness and Privacy Training Administrator
- Administered Security Awareness Training to all DOJ/AG staff on an ongoing basis
- Contributed Security Awareness articles for DOJ's newsletter Justice Journal
- Posted Security Awareness Tips for the month on DOJ's intranet and distributed Security Awareness Posters throughout the department
- Did security reviews for security issues, vulnerabilities or threats with any new software, hardware or applications or programs that DOJ/AG staff wanted to implement into the DOJ network
Lead Information Security Analyst
Financial Information Systems for California (FI$Cal)
Sacramento, Ca
09.2012 - 02.2018
- Developed security policies, and security procedures to enforce security compliance, for all FI$Cal staff
- Security Awareness and Privacy Training Administrator
- Provided security Awareness Training to all FI$Cal staff on an ongoing basis
- Was lead for FI$Cal's Access Management Team for the FI$Cal Service Center (FSC) responded to tickets and reviewed access requests for departmental users to gain access to the FI$Cal System
- Helped co-facilitate the California Information Security Office Privacy Policy workshops with the California Information Privacy Program Manager that was conducted for 25 state departments
- Assisted with answering questions from individuals from different state departments who needed help in developing their privacy policy statements for their departments
Project Manager/Contract Manager/Technical Specialist
Water Resources Control Board
02.2008 - 09.2012
- Technical Specialist/Release Coordinator/ Project Manager/Contract Manager and Business Liaison with Division of Water Rights (DWR) staff
- Provided customer service, and technical help support to maintain a web based application the Electronic Water Rights Information Management System (EWRIMS) and Geographical Information System (GIS)
- Lead tester and troubleshooted, analyzed and identified system bugs for business processes within EWRIMS, reported by DWR staff or public users
- Project Manager for EWRIMS and assigned tasks that were completed by the consultant assigned to the project
- Contract manager and ensured all deliverables were met
- Facilitated/coordinated meetings with business staff, technical staff, managers, and contractors involved in the project
Regression Tester
Board of Equalization
08.2005 - 02.2008
- Used system requirements, developed testing criteria and tested in a mainframe environment
- Provided technical consultation and upgrades to supported software and data management
- Resolved technical issues and tested application system design, configuration and functionality
Lead Help Desk Analyst
Dept. Of Social Services
10.1999 - 08.2005
- Was the Personal Computer administrator (PCA) in the Welfare to Work Division at Dept Of Social Services (DSS)
- Provided technical/desktop support services to end users, including installation, reconfiguration and relocation of workstations, maintenance and repair of personal computers (PCs) hardware and installation for the local and wide area network
- Re-imaged PCs and Installed and configured network printers
- Managed PC refreshes for the Welfare to Work Division
- Was the Lead Help Desk Analyst in the Information Systems Division at DSS
- Provided training, technical guidance and assistance for other Help Desk staff
- Diagnosed and resolved system or problems reported by the end user community dealing with the network, internet, email and printing problems
- Used ticketing systems to manage and process support actions and requests
- Logged support tickets and closed when issues were resolved
- Maintained detailed documentation of all help desk interactions for future reference and analysis
Education
Associate of Arts Degree - General Business
Sacramento City College
Sacramento, Ca01-1985
Bachelor of Science - Business Management
University of Phoenix
Sacramento, CA09-2007
Skills
- Team player and will take a collaborative approach to work with others and to assist in different areas when needed
- Great communicator and can communicate in a professional manner through writing, email and verbal communication
- Have great interpersonal skills
- Great at Relationship Building
- Elevator systems
- Guest services assistance
- Building security awareness
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Training and mentoring
- Issue troubleshooting
- Conflict resolution
Timeline
Part-Time Elevator Operator
Golden 1 Center - Guest Services
08.2021 - Current
Lead Cyber Security Analyst
Dept. of Justice
02.2018 - 12.2020
Lead Information Security Analyst
Financial Information Systems for California (FI$Cal)
09.2012 - 02.2018
Project Manager/Contract Manager/Technical Specialist
Water Resources Control Board
02.2008 - 09.2012
Regression Tester
Board of Equalization
08.2005 - 02.2008
Lead Help Desk Analyst
Dept. Of Social Services
10.1999 - 08.2005
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts Degree - General Business
Sacramento City College