Christy Waits
Merchandise Controller
Hoschton,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work History
Merchandise Controller
HomeGoods Distribution Center
Jefferson, GA
10.2014 - Current
- Partners/collaborates with all appropriate resources in the DC and Home Office to resolve issues in a timely manner.
- Ensures merchandise is effectively inspected and checked and that all merchandise meets the company value requirements for fashion, quality and brand.
- Builds and maintains effective working relationships with hourly associates, DC management and P&A.
Verizon Customer Service Representative
Alorica
Kennesaw, GA
09.2013 - 10.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Store Manager
Books-A-Million
Lawrenceville, GA
10.2010 - 06.2013
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Barnes & Noble
Buford, GA
01.2000 - 05.2010
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Bachelor Of Arts - History/Secondary Education
Salisbury University
Salisbury, MD 09.1996 - 01.2000
High School Diploma -
Stephen Decatur High School
Berlin, MD 09.1991 - 06.1995
Elementary Education
Western Oregon University
Monmouth, OR 09.1995 - 06.1996
Skills
Strong Problem Solving Skills
Time Management
Detailed Oriented
Ability to multi-task
Effective Communication Skills
Excellent Organization Skills
Microsoft Office
Timeline
Merchandise Controller
HomeGoods Distribution Center
10.2014 - Current
Verizon Customer Service Representative
Alorica
09.2013 - 10.2014
Store Manager
Books-A-Million
10.2010 - 06.2013
Assistant Store Manager
Barnes & Noble
01.2000 - 05.2010
Bachelor Of Arts - History/Secondary Education
Salisbury University
09.1996 - 01.2000
Elementary Education
Western Oregon University
09.1995 - 06.1996
High School Diploma -
Stephen Decatur High School
09.1991 - 06.1995