Dolores Garcia
Norwalk,CA
Summary
Equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go above and beyond basic and positively impact team.
Overview
11
11
years of professional experience
Work History
Merchandise Controller
TJ Maxx Distribution Center
Compton, California
08.2021 - Current
- Collaborate with appropriate resource in the DC and Home office to resolve any issues in a timely manner.
- Inspect merchandise using TJX best practices to comply with Federal Regulations and deliver high standards to customers.
- Partner with operations to resolve issues centered around overage/ shortages
- Execute quarterly Product Awareness/ Damage week to ensure our 3rd party associates understand TJX standards and procedures.
- Coordinated with building managers during quarterly audit process to ensure processes and procedures are being followed.
- Coordinate with Operations on Print and Apply to ensure vendors are complying with shipping expectations
- Weekly communication with leadership team with scores and areas of opportunities on specific projects (PANDA, Pre-Distro)
Manager
Olive Garden Restaurant
Cerritos, California
04.2013 - 05.2019
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance reviews for team members.
- Ensured compliance with regulatory requirements and industry standards.
Education
High School Diploma -
Lynwood High School
Lynwood, CASkills
- Fluent Spanish and English
- Well organized multitasker with strong learning skills
- Verbal and written communication
- Cross-Functional Teamwork
Timeline
Merchandise Controller
TJ Maxx Distribution Center
08.2021 - Current
Manager
Olive Garden Restaurant
04.2013 - 05.2019
High School Diploma -
Lynwood High School